Senior IT Leader - Head of IT Support
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I am an experienced leader in the IT Service Delivery/End User Support environments having managed and led IT Support teams of varying sizes across multiple locations in various industries and organisations. I also have strong operational expertise in the areas of IT service delivery, vendor management, supplier management, contract negotiations, cost reduction and budget management.
Highly driven and accomplished Senior IT Leader with extensive experience across a diverse range of settings and regions, looking to embark upon a new challenge. A knowledgeable and strategically minded manager with a proven track record of balancing the delivery of exceptional IT service, end-user and technical support with continuous improvement, long-term strategy, and significant organisational change management. A motivated and energetic professional who manages teams by example to deliver world-class service to internal employees, partners and external clients.
Strong operational expertise in the areas of IT service delivery, vendor management, supplier management, contract negotiations, cost reduction and budget management. Passionate about seizing a new opportunity to drive excellent user experience and best practice within a dynamic and innovative organisation.
