Milembe Gungu

Friendly, enthusiastic and customer-focused Masters student studying International Human Resource Management at the University of Portsmouth, expected to graduate with an Upper Second-Class Honours degree. Experienced in retail, hospitality, sales, and customer service environments, with a strong ability to communicate effectively, work within fast-paced teams, and provide excellent customer experiences. Reliable, adaptable, and confident interacting with people from diverse backgrounds.

Immediately available and flexible to work weekdays, evenings, weekends, and holidays.

Retail Assistant - H&M

(2026-01 - 2026-05)

Delivered excellent customer service in a busy retail environment.

• Assisted customers with enquiries and product selections.
• Maintained high visual merchandising standards and store presentation.
• Operated efficiently as part of a team to meet sales and customer satisfaction targets.
• Supported stock replenishment and fitting room duties.

Assistant Sales Manager - MOLI Co. Ltd

(2024-08 - 2025-12)

• Assisted in promoting products and increasing sales opportunities.
• Built positive relationships with customers and responded to enquiries professionally.
• Supported marketing initiatives and sales activities.
• Contributed to achieving company objectives through teamwork and organisation.

Receptionist - Five-Star Hotel

(2023-06 - 2023-06)

• Welcomed guests and provided a professional first point of contact.
• Managed bookings, enquiries, and guest requests efficiently.
• Maintained excellent standards of customer service in a high-end hospitality environment.

Kitchen Assistant and House Attendant - Festival of Speed, Greenwood Festival, Holiday Inn, and Gran Meliá Hotels

(2022 - 2023)

• Worked effectively in busy hospitality settings.
• Assisted with food preparation, cleaning, and maintaining hygiene standards.
• Demonstrated flexibility, teamwork, and attention to detail.
• Delivered support to ensure smooth day-to-day operations during large events.

Marketing Campaign Assistant - Tanzania

(2021 - 2021)

• Participated in the planning and delivery of a large-scale marketing campaign.
• Assisted with promotional activities and customer engagement initiatives.
• Developed practical communication and teamwork skills.

MSc - International Human Resource Management - University of Portsmouth

Level 3 Extended Diploma - Business and Marketing - Braeburn International School, Arusha

IGCSE Qualifications - Isamilo International School