Milena Koldej

I am a highly reliable and organised professional with over 10 years of experience in customer facing roles and operational support with the UK. Having lived and worked in the UK for over 17 years, I possess a deep understanding of local service standards and professional ethics. I have a strong background in managing day-to-day operations, maintaining high standards of quality and compliance, and supporting teams to perform effectively in fast-paced environments.

I am confident in communicating with a wide range of people, solving problems calmly, and taking responsibility when needed. With experience in administration, stock control, training staff, and working to strict procedures, I bring a strong attention to detail and a commitment to delivering a high standard of service. I am now keen to use my transferable skills, professionalism, and strong work ethic in person where I can contribute positively and continue to develop.

Barista/Barista Maestro/Assistant Manager at Costa Coffee (2015-01 – 2025-01)

Progressive role from Barista to Assistant Manager, delivering coffee and beverages to strict Costa brand standards and supporting store operations.

• Making coffee and beverages to strict Costa brand standards
• Consistently met rigorous brand standard quality scores, demonstrating the precision needed for optical dispensing
• Advised customers on products by understanding and preferences
• Serving customers with a smile and creating welcoming moments
• Keeping the store clean, tidy, and hygienic
• Understanding the menu to advise customers
• Taking responsibility for day-to-day operations and leading the team in the manager's absence
• Training and accrediting new baristas and coaching the team on drink quality
• Maintaining high standards, inventory, processing orders, and ensuring health and safety compliance
• Managing stock replenishment, implementing marketing updates, and ensuring food safety compliance
• Supporting the Store Manager in running the store efficiently
• Taking responsibility for opening and closing the store securely
• Managing inventory, stock takes
• Assisting with team deployment (scheduling) and performance management

Print Room Assistant at Len Wright Salads Ltd (2013-01 – 2015-01)

Operating and maintaining digital printers, photocopiers, and large-format machines with high-level quality control and customer service.

• Operating, cleaning, and maintaining digital printers, photocopiers, and large-format machines
• High-level quality control, checking for colour accuracy and technical precision in final products
• Managing print requests and dealing with client enquiries
• Checking print quality, colour accuracy, and accuracy of final products
• Monitoring and reordering print consumables (toner, paper), and scheduling machine maintenance
• Keeping the work area clean and tidy, ensuring a safe working environment and adhering to safety standards
• Answering customer queries by phone and email, and maintaining high standards of quality control

Warehouse Worker at Aphrohead Ltd (2011-01 – 2013-01)

Warehouse operations including stock management, order fulfillment, and inventory control.

• Unloading deliveries, checking for damaged or missing items against delivery notes
• Moving stock to designated storage areas, potentially using lifting gear or forklifts
• Conducting regular stock counts, replenishing shelves, and updating inventory records (often on a computer system)
• Retrieving items for orders, packing them securely, and labelling them for dispatch
• Preparing packed orders and loading them onto delivery vehicles
• Keeping the warehouse clean, organised, and safe

Functional Skills in Mathematics and English – Southport College (2026-01)

ESOL in English Language – Southport (2015-01 – 2016-01)

Course in Learning English – Parenting 2000 Southport (2010-01 – 2011-01)

BA in Management Direction – Academy of Humanities and Economics in Bydgoszcz, Poland (2008-01 – 2010-01)

Diploma in Administration Direction – College of Computer Science and Entrepreneurship in Bydgoszcz, Poland (2005-01 – 2008-01)

High School Diploma in Hotel Management – Business High School in Toruń, Poland (1999-01 – 2004-01)