Millie Crowther

Experienced Early Years Educator and Assistant Manager with a proven track record in both educational and hospitality settings. Demonstrated exceptional teamwork, communication, and organisational skills while ensuring compliance with health and safety regulations. Recognised for rapid learning, effective collaboration, and managing extensive workloads efficiently. Adept at handling large sums of money with accuracy and resolving customer queries to deliver quality experiences.

Career goal: to leverage diverse experience in a dynamic role that fosters professional growth and development.

Level 3 Early years educator - Tender years day nursery - Heaton, Bolton

(2024-06)

• Collaborated with parents to address their requirements and ensure their success
• Demonstrated exceptional teamwork skills
• Demonstrated excellent phone and email communication skills I have worked alongside my manager to create a better work and child friendly experience
• Collaborated with diverse teams
• Ensured compliance with health and safety regulations in early years education
• Certified in first aid
• Level 3 safeguarding qualification
• WELLCOM trained (speech and language)

Restaurant Assistant manager - The Rivington Bar and Grill - Horwich, Bolton

(2021-08 - 2024-05)

• Coordinated special events and functions, tailoring services to meet client specifications and budgets
• Assisted in setting tables, aligning with restaurant standards for presentation and hygiene
• Handled customer complaints with professionalism, seeking immediate resolutions to maintain satisfaction
• Conducted daily briefings with the team to discuss specials, promotions, and service improvements
• Managed reservations effectively, accommodating special requests to enhance guest satisfaction
• Maintained cleanliness and order in the dining and restroom areas, adhering to health regulations
• Assisted in inventory management, tracking supplies and reporting needs to avoid shortages
• Compiled feedback from guests to inform continuous improvement of services
• Efficiently resolved customer queries to deliver a quality dining experience
• Greeted guests upon arrival, providing a warm welcome and guiding them to their tables
• Offered recommendations on menu selections based on guest preferences and dietary restrictions
• Monitored dining area, responding promptly to any additional guest requirements
• Oversaw cash handling and reconciled daily takings
• Handled customer enquiries via email and phone

NVQ Level 3 - Early years practitioner - Bolton College (2024-06)

NVQ Level 2 - Hairdressing - Bolton College (2022-09 - 2023-07)

GCSEs - English Language, Mathematics, English Literature, Art, History, Science - Rivington and Blackrod High School (2022-07 - 2022-07)