Millie Robinson

Ambitious and resourceful Business & Marketing undergraduate with hands-on experience in customer service, retail, and social media management. Proficient in crafting content, driving engagement and delivering compelling experiences. Adaptable team player who thrives under pressure and is committed to leveraging both academic insight and real-world skills to fuel growth in a forward-thinking organisation.

Sales Assistant at Henry & Co (2023-11 – Present)

Retail sales position with responsibilities including customer service, POS operations, visual merchandising, and social media management.

• Deliver personalised service and upsell products to exceed customer expectations.
• Operate POS systems with precision and manage daily cash reconciliation.
• Curate visual displays and maintain store standards to support sales efforts.
• Collaborate with team members to consistently surpass sales goals.
• Handle social media accounts; Instagram, Facebook.

Social media manager/content creator at Private Holiday Home (2022-08 – Present)

Content creation and social media management role focused on engagement, brand awareness, and customer service.

• Conceptualise and publish content across Instagram, TikTok, and Facebook to boost engagement and bookings.
• Design and execute targeted campaigns that elevated brand awareness.
• Respond to customer inquiries and resolve issues, enhancing client satisfaction and loyalty.
• Prioritised and fulfilled customer orders, ensuring prompt delivery.
• Leveraged Mintsoft and Shopify to manage workflows and track performance.

warehouse & printing operative at Glamify Fashion (2023-03 – 2023-09)

Warehouse and printing operations role involving order fulfillment, inventory management, and workflow optimization.

• Prioritised and fulfilled customer orders, ensuring prompt delivery.
• Leveraged Mintsoft and Shopify to manage workflows and track performance.
• Organised tasks to meet tight deadlines while maintaining high accuracy.
• Partnered with colleagues to meet departmental goals.

Sales Assistant at Sports Direct (2022-01 – 2023-03)

Retail sales position involving customer service, stock management, and transaction processing.

• Delivered attentive, solution-oriented service to support customer needs.
• Managed stock replenishment and merchandising to optimise presentation.
• Processed transactions including payments, returns, and exchanges.

BA (Hons) in Marketing with Advertising – Edge Hill University

BTEC Business Level 3 Extended Diploma in Business – Hugh Baird College

BTEC Business Level 2 in Business – Southport College

GCSEs in General Education – St Bede's Catholic High School