Animal Care Assistant with strong customer service experience
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My name is Millie Blossom Watts, 21 years old. I am a friendly, reliable and hardworking individual with strong customer service and communication skills. I have experience working in busy, customer-facing environments where I have developed the ability to remain calm and professional, even when dealing with stressful or difficult situations.
I take pride in making customers feel welcome, listened to and confident that they are receiving the best possible service. I am approachable, organised and always willing to go the extra mile to help others. I work well both independently and as part of a team, and I am quick to learn new skills and adapt to new environments.
I am confident using computers and telephone systems and have experience handling customer enquiries, maintaining high standards and keeping a clean and organised workplace.
Animal Care Assistant at Lower Mill boarding kennels and cattery (2025-09 – Present)
Provide high level of care to dogs and cats in 5-star licensed kennels and cattery, ensuring animal welfare and comfort. I am deeply passionate about animal welfare and take pride in building trust with animals through calm, patient handling. Administer prescribed medications, monitor health and behaviour, and uphold hygiene and welfare standards.
I am reliable, hardworking and work well in physically demanding roles. I genuinely enjoy caring for animals and always strive to ensure they feel safe, comfortable, and well looked after. Engaged with customers to create a friendly atmosphere, check vaccination vet cards, and reassure owners about the care of their pets during their holidays.
My final working day here is the 26th September 2026
SPAR corner store at Montgomery Corner Store SPAR (2025-04 – 2025-09)
Worked at Montgomery Corner Store SPAR for 5 months, acquiring experience in customer service, retail, and daily operations of a busy shop. My responsibilities included operating tills, assisting customers, restocking shelves and fridges, carrying out fridge checks, receiving and putting away lorry deliveries, and ensuring the shop was always clean, organised and presented to a high standard. Maintained store appearance through thorough cleaning and litter-picking outside, ensuring a welcoming environment for customers.
Cleaned and refilled the dog water bowl outside for local walkers, enhancing service experience for customers and contributing to community engagement. I consistently worked to help maintain the store's 5-star rating and developed strong communication, teamwork, organisation, customer service and time-management skills.
Office Worker at Camlas Farm Vets (2022-06 – 2025-04)
Contributed to the smooth operation of the practice by performing a variety of office tasks for three years at Camlas Farm Vets. This was initially a temporary position, however the partners offered me a full time position. I have extensive experience managing phone calls, utilising computers for various tasks, including stock tracking and data entry.
Directed client calls to ensure they received assistance from the correct veterinarian. Furthermore, I supported the veterinarians during Tuberculosis tests (TB testing) by scribing on big stock numbers farms, ensuring accurate record-keeping. My responsibilities extended to maintaining a clean and organised practice environment and, importantly, providing friendly and helpful customer service.
Conducted laboratory work on faecal samples, following specific procedures to prepare samples for analysis using a special camera linked to computers. This was to see if sheep or cows are holding any internal parasites including worms. Managed lab packing of blood samples, ensuring accurate tracking in records before dispatching to the laboratory for testing.
The same procedure is used for abortion samples, milk samples and faecal samples too.
Lambing season at Forden - Pen Y Drew (2023-03 – 2023-04)
Volunteered on local family farm during lambing season, assisting with lambing procedures by feeding and watering ewes, preparing clean beds and pens, and monitoring pregnancies to ensure smooth deliveries. Provided support during complications and assisted with lambing process.
Pony Trekking at Long Mountain (2022-08 – 2022-09)
In the past, I worked at a pony trekking club, where I was entrusted with the care and well-being of the horses. My responsibilities included feeding and grooming the animals, mucking out their stables, and taking them up to prepare for rides. I played a vital role in leading young children as they learned to ride the horses, ensuring their safety and happiness throughout the experience.
This role required excellent attention to detail and a commitment to creating a positive environment for both the horses and the children, which I took great pride in fulfilling. I was doing this during the summer holidays to help out at their busiest times. I was also doing this alongside the days where I wasn't in the vet practice.
College at Walford College Shropshire (2021-09 – 2022-05)
A few years ago, I had the enriching experience of attending Walford College, where I joined a Level 3 Animal Management course. This involved a significant amount of hands-on labour, immersing me in the daily care of a diverse range of animals. I learned the importance of meticulous upkeep, cleaning enclosures and ensuring the animals' well-being.
I also gained practical skills in health checking various creatures, from the gentle rabbits and goats to the more exotic snakes, solidifying my understanding of animal care and management. I also learnt a lot about animal biology and plenty about dog breeds and health issues and kennel club regulations. Alongside the course I had to do work experience where I joined Camlas Farm Vets for two weeks.
Recycled cashmere company at Turtle Doves (2020-01 – 2020-11)
In my role at a recycled cashmere company, I was deeply involved in the creation of luxurious gloves and scarves. Performed thorough fabric checks to maintain the highest quality and consistency of the cashmere used. I carefully measured and cut fabrics to precise specifications, preparing them for assembly.
Once the items were crafted, I took pride in quality controlling the finished products, meticulously inspecting each one to ensure they were well-made and met our exacting standards. This hands-on experience allowed me to appreciate the craftsmanship involved in producing exceptional cashmere accessories.
Egg Packing at Forden Pen Y Drew (2019-01 – 2020-01)
I have hands-on experience working in egg packing on a farm, where I was responsible for ensuring the efficient and accurate handling of eggs. My duties included inspecting eggs and lots of cleaning for quality, packaging them securely for transport, and maintaining a clean and organised workspace. I collaborated with the team to meet production targets while ensuring all safety and hygiene standards were consistently upheld.
I was also well trusted to walk through the chickens collecting eggs and making sure all the birds were happy and healthy. I would have to catch any sick/injured chickens and move them into a sick pen where the vet later would then tend to. This role helped me develop attention to detail, strong organisational skills, and the ability to work efficiently in a fast-paced environment.
My experience in this field also allowed me to gain insight into farm operations and the importance of maintaining product quality and safety.
GCSE in English Language – Welshpool High School (2021-05)
GCSE in English Literature – Welshpool High School (2021-05)
GCSE in Welsh Second Language – Welshpool High School (2021-05)
GCSE in Mathematics – Welshpool High School (2021-05)
GCSE in Mathematics Numeracy – Welshpool High School (2021-05)
GCSE in Science (Double Award) – Welshpool High School (2021-05)
GCSE in Art (Photography) – Welshpool High School (2021-05)
GCSE in Geography – Welshpool High School (2021-05)
GCSE in Health & Social Care – Welshpool High School (2021-05)
GCSE in NRE (Religious Studies) – Welshpool High School (2021-05)
Welsh Baccalaureate Skills Challenge – Welshpool High School (2021-05)
