Mimi Mimi

Customer service representative with over six years of experience in telephone and face-to-face customer service. Highly experienced in customer care, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my experience to attain employment in a challenging and varied position that will enable me to capitalise on my professional experience, with opportunities for personal and professional growth.

Team Leader - Pret A Manger

(2022-08 - 2024-04)

• Led a team of front-house team members in a fast-paced food service environment, ensuring high standards of customer service, food safety, and operational efficiency.
• Responsible for training, scheduling, and performance management of front-of-house staff.
• Drove daily targets, consistently meeting productivity and customer satisfaction goals.
• Supported store management with inventory control, cash handling, and opening/closing procedures.
• Recognized for fostering a positive team culture and developing junior team members into senior roles.

Barista and Supervisor - Costa Coffee

(2009-01 - 2019-12)

• Mainly ensuring that outlet brand standards and other key performance indicators are met under the direction of the Food Service Coordinator
• To supervise staff and motivate staff to increase sales and ensure efficiency.
• Greeting customers and serving menu items preparing drinks and food, maintaining clean workstations and dining areas, and establishing meaningful connections with customers.
• Experience in handling cash, debit, and credit cards through customer transactions and carrying out the company's banking at the end of the day.

Supervisor - JD Sport

(2013-01 - 2014-12)

• Maintaining the sales floor displays according to standards and improving the level of customer service.
• Assisting in the receipt of deliveries and supervision of staff on the sales floor.
• Assisting with the induction of new staff and key holder responsibilities.

Sales Assistant - Odune Promotion - Heathrow terminal 5

(2015-01 - 2015-12)

• Mainly aiding customers in finding a fragrance that meets their needs.
• Consistently met sales targets and provided excellent customer service on several different concessions.
• Using my language skills to advise a diverse group of customers at the airport who cannot speak English, to assist them in finding a fragrance that meets their needs.

Level 2 Certificate - Supporting Teaching and Learning in Schools - London learning consortium (2024-06)

ESOL Entry 3 - English for Speakers of Other Languages - West Herts College (2025-06)