Minaz Yaqub
Final year BSc Health and Social Care student with 4+ years customer service experience
About
I am a final year Level 6 BSc Health and Social Care student at London Metropolitan University, with over 4 years of customer service experience in a busy professional environment. Through my university studies, placement experience and employment, I have developed strong communication, teamwork, organisation and problem-solving skills. My Health and Social Care degree has helped me build knowledge of safeguarding, equality and diversity, confidentiality, person-centred care, health inequalities, ethical practice and professional communication.
I am a caring, reliable and hardworking person who can work well under pressure and support people in a respectful and professional manner. I am confident using Microsoft Word for academic writing, formatting documents, creating tables, editing written work, preparing CVs and presenting information clearly.
Experience
Barista - Costa Coffee - Birmingham
(2022-07)
I work in a busy customer-facing environment where I provide excellent service and support the smooth running of daily operations. This role has helped me strengthen my communication, teamwork, time management and problem-solving skills.
- Greeting customers in a polite and professional manner.
- Taking customer orders accurately and preparing food and drinks.
- Handling cash and card payments responsibly.
- Maintaining cleanliness and hygiene standards.
- Following health and safety procedures.
- Supporting stock rotation and keeping displays organised.
- Working as part of a team during busy periods.
- Dealing with customer queries and concerns calmly and professionally.
- Maintaining a positive attitude and delivering good customer service.
Sandwich Artist - Subway - Birmingham
(2021-06 - 2022-06)
This role helped me develop confidence in customer service, working under pressure and maintaining professional standards.
- Serving customers and preparing orders according to customer requests.
- Maintaining food hygiene and cleanliness standards.
- Handling payments and using the till system accurately.
- Restocking ingredients and keeping the work area organised.
- Supporting team members during busy periods.
- Following company procedures and food safety standards.
Education
BSc - Health and Social Care - London Metropolitan University (2023-11)
Higher Secondary Education - Science - Godavari Junior College, Pune, India (2009-08 - 2011-06)
Secondary Education - Jyoti English High School, Pune, India (1998-06 - 2009-07)
