Mira Mikhail

Hospitality Operations Professional with over three years of experience in internationally recognized hotels. Strong communication, organizational, and customer service skills.

Senior Groups Coordinator - Steigenberger Hotel El Tahrir - Cairo, Egypt

(2025-12)

• Responsible for managing all group reservations from confirmation to arrival.
• Coordinate with all hotel departments to ensure smooth group operations
• Maintain reservation accuracy and provide professional support to corporate and travel agencies.

Sales Coordinator - Hilton Cairo Grand Nile - Cairo, Egypt

(2025-09 - 2025-11)

• Supported the sales team with quotations, contracts, and client correspondence.
• Coordinated booking requests and maintained accurate documentation.

Groups Coordinator - InterContinental Cairo Semiramis - Cairo, Egypt

(2024-01 - 2025-08)

• Coordinated group reservations as part of the Groups team
• Worked closely with operational departments to ensure smooth group arrivals.

Reservation Agent - TOLIP Hotels & Resorts - Cairo, Egypt

(2023-03 - 2023-11)

• Processed individual and group reservations using Opera PMS
• Managed OTA extranets, booking inquiries, and email correspondence.

Online Marketing | Freelance & Call Center agent - Support Company

(2017 - 2018)

Bachelor of Al-Alsun - Russian & English - Ain Shams University (2019 - 2023)