Data Analyst | Customer Service | BI Developer
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As a passionate and detail-oriented Data Analyst, I thrive on transforming raw data into actionable insights that drive strategic decision-making. With 8 years of experience in data analysis, statistical modelling, and data visualisation, I have honed my ability to distil complex datasets into clear, concise, and compelling narratives.
I am proficient in leveraging tools such as SQL, Python, R, advanced Excel to analyse large datasets and DAX (Data Analysis Expression) a powerful formula language used in Power Bl for advanced data analysis, calculations and visualisation.
Skilled in utilising Bl tools like Tableau and Power Bl to create interactive and informative dashboards. I am adept at identifying trends, patterns, and anomalies within data to inform business strategies. My work has contributed to significant improvements in operational efficiency, customer satisfaction, and revenue growth.
Customer-focused professional with a proven record of delivering exceptional service and leading high-performing teams. Experienced in managing high-volume inquiries, resolving complex issues with empathy, and implementing process improvements that enhance efficiency and satisfaction.
I am known for a methodical and inquisitive approach to problem-solving. I enjoy diving deep into data to uncover root causes and present evidence-based solutions to stakeholders. I have strong interpersonal skills with a proven ability to collaborate effectively with cross-functional teams. I excel in translating complex data findings into plain language, making it accessible to non-technical audiences.
Analytical and detail-oriented Data Analyst with proven experience in collecting, cleaning, and interpreting data to deliver actionable insights and business intelligence solutions. Skilled in Power BI, SQL, and Excel, with a strong ability to create interactive dashboards and reports that support data-driven decision-making. Experienced in data visualization, performance monitoring, and collaborating across teams to improve efficiency, accuracy, and service delivery.
Passionate about turning data into meaningful stories that drive strategic impact.
