Miranda Ratcliffe

With eight years of experience in retail, food service and animal care, I have developed a broad range of skills alongside increasing responsibilities. I am a hard working and personable individual who builds positive relationships easily with both colleagues and customers.

Customer Service Assistant & Supervisor at Sainsburys (2018-01 – Present)

Throughout my roles, my main responsibilities have included serving customers quickly and efficiently across kiosks, tills and self-scan stations, while consistently delivering a high standard of customer service. I adapt my communication style and approach depending on the needs of each customer to ensure a positive and supportive experience. I have been responsible for the supervision of colleagues by organising breaks and delegating tasks depending on business needs.

I have taken responsibility for maintaining food hygiene standards, inventory and stock management, end of day cash handling and completing daily operational and cleaning duties to ensure the workplace remains clean, organised and fully compliant with companies' standards.

Service and Food Team Member at KFC (2017-01 – 2018-12)

Retail and Pet Assistant at Pringles Pet Store (2016-01 – 2017-12)

Level 3 in Animal Care – Stephenson College

GCSE in English, Mathematics and Science – Market Bosworth Academy