Mirian Godoy

Delivery and operations professional with experience across UK government digital services, hospitality events in different venues across England, and international business environments. Proven ability to coordinate cross-functional teams, manage service delivery in regulated environments, and improve operational performance through process optimisation and technology adoption. AWS Certified Cloud Practitioner with knowledge of cloud infrastructure, IT service management, and Agile delivery practices.

Known for strong stakeholder communication, multilingual capability, and the ability to stabilise delivery in complex, high-pressure settings.

Skills and experience transferable to any industry.

Coach Driver - Central Connect - London, United Kingdom

(2026-06 - 2026-07)

Coach driver delivering great customer services in a timely and professional manner ensuring coaches are up to the highest hygiene standard for customers. Destination Norwich to London Heathrow T2 & T3 and back.

Associate Delivery Manager (FTC) - UK Civil Service (Justice Digital) - United Kingdom

(2024-02 - 2026-01)

Supported delivery of complex digital services within a high-scrutiny government environment where operational failure had legal and public service consequences. Worked with engineering, policy, security, commercial and product teams to move services from discovery to live delivery.

• Reduced delivery time by 25% within the Network Refresh programme, improving operational efficiency and contributing to £6m in benefits through risk reduction and process optimisation.
• Implemented operational improvements that delivered approximately £500k in annual cost savings and increased service performance by 30% through workflow adjustments and delivery monitoring.
• Supported early adoption of AI tools to enhance service delivery and management, driving measurable efficiency gains and additional cost avoidance across projects.

PCV Driver - Abelio U.K. – Transport U.K. - London, United Kingdom

(2023-10 - 2024-01)

Trained as PCV driver and worked driving double decker busses in London on a full time role. Delivered timely, professional and safe transport for customers.

Food and Beverage Assistant - Hilton Hotels U.K. - London, United Kingdom

(2019-10 - 2023-12)

Food and Beverage Assistant for: Banqueting and Conference Department; Galvin at Windows; 10° Sky Bar; Executive Lounge; Podium Restaurant and Bar; Trader Vic's;

• Managed a team of food waiters during busy events
• Worked flexibly across different departments and in a variety of roles: Hostess; Assistant Manager; Waitress (food, wine, a la carte), and; Translator-Interpreter at a conference where guests were Spanish speaking
• Trained new employees and helped maintain a high grooming standard by example

Food and Beverage Assistant - Evolve Hospitality - United Kingdom

(2029-10 - 2024-01)

Evolve specialises in providing hospitality staff to high-end clients and my role varied by assignment from: Banqueting and/or Wine Waitress, Barista, Bartender, Team Leader (Dorchester Hotel, Ned Hotel), and Manager Assistant (Royal Ascot).

• Looked after private events for VIP guests
• Delivered first-class customer service with every assignment

Food and Beverage Assistant - Great Hadham Country Club - Great Hadham, United Kingdom

(2017-09 - 2019-07)

Responsible for running the cafe/bar during daytime; performed stock inventory, maintained high hygiene levels in all areas, set up function areas for events, and maintained good relationships with customers and colleagues. Recognised as Best Food and Beverage Assistant.

Hospitality Operations & Events - Multiple Premium Hospitality Venues - United Kingdom

(2017-09 - 2023-12)

Worked across premium hospitality venues including Hilton, Claridge's, The Ritz, Wembley Stadium and Royal Ascot through Evolve Hospitality and direct employment. Delivered high-volume customer service while supervising teams, coordinating events and maintaining operational standards.

• Supervised teams of up to 10 staff during high-volume events, contributing to an estimated £350k in labor efficiency savings over 7 years (approximately 12% of event operating costs)
• Maintained customer satisfaction rates between 90–100% across multiple venues, supporting repeat business and generating an estimated £200k in additional revenue (around 8% of total event income)
• Reduced bar service waiting times by 30% through workflow improvements, achieving an estimated £150k in operational savings and improved service efficiency (about 10% of bar-related costs), while ensuring full health and safety compliance

Translator & Interpreter - Britannia Marketing Consultants Ltd. - United Kingdom

(2005-05 - 2020-07)

Provided professional translation and interpretation services for business meetings, events and documentation across English and Spanish language environments.

• Delivered translation of 10M+ words, simultaneous interpretation for 5,000+ events, and bilingual support for business negotiations over 15 years, generating an estimated £2.5–3k in operational savings and efficiency improvements (around 10% of related project costs)

Administrative & Audit Roles - Toyotoshi S.A. - Paraguay

(1992-04 - 2005-04)

Held several administrative and operational roles including internal control, payroll support, inventory management and post-sales services.

• Worked in HR-payroll, Credit record reviewer, Customer Service post sales, Internal Audits, Import/Export
• Prepared operational and financial reports for managers and directors
• Managed inventory control and invoicing processes, helping reduce administrative costs by an estimated 10–15%
• Supported initiatives that generated an estimated £10m in operational efficiencies over a 13-year period through improved reporting, inventory management, and compliance with ISO 9001 standards, contributing to cost reductions of around 10%
• Helped deliver operational improvements and cost efficiencies valued at approximately £6m over 13 years, supporting ISO 9001 compliance, internal audits, and financial reporting processes that reduced operational waste and improved cost control by an estimated 10–15%

AWS Certified Cloud Practitioner - Cloud Computing - Amazon Web Services

ITIL 4 Foundation - IT Service Management

Agile Foundations - Agile

DevOps Foundations - DevOps

Cyber Security Champion - Cyber Security

AI Fundamentals - Artificial Intelligence

Health and Safety Marshall - Health and Safety

CPR training - Health and Safety

Project Management - Project Management

Risk Management and Governance - Risk Management

Postgraduate Certificate in Higher Education - Higher Education - Universidad Nacional de Asunción

Bachelor of Business Administration - Business Administration - Universidad del Norte, Paraguay