Mirieli Felix

Customer-focused retail professional with several years of front-of-house experience in busy environments. Confident supporting customers with purchases, payments, exchanges, click & collect and product advice, while maintaining high visual and service standards. Reliable, adaptable and comfortable working as part of a team.

Fluent in Portuguese and English and currently studying a BA in Criminology and International Security at London Metropolitan University. Seeking a customer-facing opportunity with EE where strong communication, sales support and service skills can contribute to an excellent customer experience.

Front of House - Nike - West London

(2022-11)

• Deliver excellent customer service in a fast-paced retail environment.
• Support customers with tills, payments, exchanges and click & collect services.
• Provide product advice and help customers find suitable products.
• Support store presentation, merchandising and visual standards.

Customer Service Assistant - Biscuiteers - London

(2021-10 - 2022-11)

• Assisted customers with orders, payments, returns and exchanges.
• Delivered high-quality service across cafe and retail areas.
• Prepared and served coffee and cookies while maintaining clean customer areas.
• Supported children's interactive biscuit-icing workshops.

Administrative/Operations Assistant - Emporio Della Pasta - Brazil

(2020-06 - 2020-09)

• Organised documents and supported staff with product packaging.
• Helped maintain efficient workflows and a positive customer experience.

BA - Criminology and International Security - London Metropolitan University

Higher Education - Business Skills for the Workplace - University of Wales (2024-06)

ESOL L2 Maths, GCSE L2 Citizenship, ESOL L2 English, BTEC L3 Uniformed Protective Service - Kingston College (2020-09 - 2022-06)

GCSEs - IT, Media Studies, Food Preparation & Nutrition, Portuguese - Whitefield School (2019)

Secondary Education - Querubins do Tempo (2019)