Mishka Geyer

Professional and customer-focused administrative support specialist with strong experience in customer service, reception support, pharmacy operations, and office administration. Skilled in managing high-volume customer interactions, coordinating communication channels, handling records and scheduling, and delivering professional front-desk support in fast-paced environments.

Post Basic Qualified Pharmacist Assistant at Dis-Chem Pharmacy (2024-11 – 2025-12)

• Managed customer calls, emails, WhatsApp communication, and front counter collections.
• Coordinated virtual delivery support and customer service queries.
• Maintained accurate stock control according to FEFO procedures.
• Provided efficient customer assistance in a busy pharmacy environment.

Customer Service Associate at Amazon (2023-05 – 2023-11)

• Assisted customers with returns, refunds, and lost package enquiries.
• Provided professional customer support while resolving issues effectively.
• Maintained strong customer satisfaction and communication standards.

Customer Service Representative at Webhelp (2020-01 – 2023-03)

• Handled high-volume customer enquiries and exceeded service performance targets.
• Redirected calls and assisted clients with relevant departmental support.
• Prepared professional correspondence and client information documents.
• Resolved complaints calmly and professionally to achieve positive outcomes.
• Built strong customer relationships across multiple communication channels.

Production Post Basic Pharmacist Assistant at Clicks Pharmacy (Locum) (2018-12 – 2024-01)

• Maintained dispensary organisation and ensured stock was packed according to FIFO procedures.
• Checked expired and soon-to-expire medication and maintained accurate records.
• Prepared medication packs and arranged CDU parcels for distribution.
• Recorded room and refrigerator temperatures daily.
• Dispensed medication according to prescriptions and provided medication usage instructions.

Qualified Post Basic Pharmacist Assistant in Pharmacy – Pharmacy Healthcare Academy (2013 – 2017)

Grade 12 – Plumstead High School (2010)