Miss Lisa Mann

I am a bright and receptive individual, who can successfully build a good rapport with others. I can communicate effectively with people at all levels. I am hard working and reliable when it comes to my working role and I am always looking for a new challenge.

I have a good sense of humour and have a pleasant approach to others. I am understanding and empathetic and I have always worked well as an individual and within a team. I put a lot of heart and soul into my work, and I can successfully build good relationships with others.

I have good communicational and listening skills and I always do everything I can to achieve my goals. I currently work as a full-time nurse withing NHS Greater Glasgow and Clyde. I have been a staff nurse for over five years.

I worked as a ward nurse before, and I now currently work as a Theatre Recovery nurse within our theatre department. I previously worked as a healthcare support worker during my years of studying. I worked on the general hospital wards as well mental health, and I used to cover a couple of shifts in the Princes and Princess of Wales hospice within their day centre and clinical area.

I like to be there for others, and I had a good rapport with both my patients and work colleagues. Personal centred care is something I feel very strongly about, and I feel all patients and work colleagues deserve dignity and respect. I can demonstrate empathy and understanding as well as a good sense of humour.

I believe anything is achievable if you put your heart and soul into it and I am always looking for a new challenge or adventure. I am always looking for a new challenge, and I always ensure I work hard to achieve my goals. I am always looking for new skills to learn, and I want to make a good career and life for myself that I can be proud of and look back on when it comes to my life.

My life has not always been easy, but I continue to get through every day and keep pushing myself to become a better version of myself. I put my heart and soul into everything that I do, and I have achieved many things over the years that I am very proud of. I have recently started university and currently halfway through first year.

I am studying Criminal Law and Forensic Science as this is the career I have always wanted to do. I did enjoy my nursing, but Criminal law and forensics was always my first choice of career and did not fulfil this previously due to lack of opportunity at the time to get into university. I have now been given and second chance and opportunity to take this on which I am enjoying every single day.

I have been learning about our Scottish Criminal Justice System as a whole and what our system consists of as well as who it consists of professional body wise, including yourselves Police Scotland. I recently had an opportunity to attend the high court of Glasgow for a recent case as we needed to do this to assist with our criminal justice system assignment. I also found this very interesting to observe and I u

Staff Nurse (Theatre Recovery) - NHS Greater Glasgow and Clyde

(2020-10)

• Providing person centred care to all patients preoperatively and post operatively.
• Administration of varied medications including IV.
• Admitting and checking patients in for theatre.
• Baseline observations.
• Preparation and administration of medication infusions.
• Wound management and observation.
• Taking blood gas sampling and bloods.
• Removing lines including arterial lines and central lines.
• Personal care.
• Moving and handling of patients, beds and trolleys etc.
• Training new and existing staff.
• Mentoring nursing and ODP students.
• Nursing notes and SBARs.
• Handing over operative information to all wards including High Dependency.
• Working together with all allied health professionals.
• Preparing bay areas before patient recovery.
• Collecting patient's pre-op and taking patients back to wards post op.
• Updating patients' relatives of procedures and recovery.

Front of House and Bar Team Member - Mitchells and Butler

(2025-02 - 2025-09)

• Serving food and beverages within restaurant area.
• Welcoming new and existing customers.
• Preparing drinks and cocktails.
• Processing card and cash payments.
• Cleaning and setting tables up within restaurant area.
• Changing Kegs and stocking up bar.
• Cleaning bar areas throughout and after shifts.
• Mopping floors and taking bins out.
• Taking table bookings.
• Glass collecting and glass washing.

Staff Nurse - NHS Greater Glasgow and Clyde

(2020-10 - 2021-04)

• Nursing Notes.
• Medication administration on ward medication rounds.
• Checking blood sugars.
• VRII scale infusions – setting up and administering.
• Liaising with other medical professions regarding patient care.
• Communicating and regularly updating patient families regarding patient care.
• Handovers to other members of staff.

Bar Staff - Dow's Bar Glasgow

(2020-04 - 2021-01)

• Serving public daily.
• Preparing drinks for customers.
• Assisting with private functions.
• Changing kegs and ensuring stock is regularly topped up.
• Cleaning bar area, toilets and rest of bar.
• Training new and existing staff.
• Processing card and cash payments.

Bar Supervisor - Savoy Nightclub

(2020-04 - 2021-01)

• Serving public daily.
• Preparing drinks and cocktails.
• Assisting with VIP area customers.
• Cleaning bar area, club floor and toilets.
• Stocking fridges regularly.
• Processing card and cash payment.
• Taking and counting tills of at end of each shift.
• Assisting in taking bins out.
• Training new and existing staff.

Healthcare Support Worker (Mental Health) - NHS Greater Glasgow and Clyde

(2016-08 - 2017-08)

• Assisting patients with personal care.
• Keeping ward area and other clinical areas tidy.
• Assisting patients and work colleagues with mealtimes.
• Disposing of all bins.
• Regular care rounds on ward.
• Taking part and assisting patients in daily activities.
• Updating nursing care plans.

Customer Service Advisor (Call Centre Agent – Car Insurance) - Tesco bank

(2015-08 - 2016-08)

• Assisting customers with all insurance enquiries.
• Discussing and producing car insurance quotes.
• Updating insurance details for customers when amendments advised.
• Working in a team regularly.
• Updating all customer personal details when changes needed to be made.
• Aiming to achieve set team targets.
• Taking part in all training supplied and increasing current knowledge and skills.

Nursery Nurse - Green Acres Nursery

(2014-08 - 2015-08)

• Assisting children with personal learning and development.
• Changing nappies.
• Preparing playroom area for children coming in.
• Tidying playroom up when children away home.
• Updating my children's records with regards to their development.
• Daily diaries for children's parents.
• Parent's nights.
• Preparing and assisting children with daily activities.
• Updating parents with children's development and milestones.
• Maintaining children's educational curriculum.
• Always following company policies.
• Assisting with mealtimes.

Customer Service Advisor - East Renfrewshire Council

(2013-10 - 2014-08)

• Assisting customers with council tax enquiries.
• Assisting downstairs with customer bill payments.
• Updating customer details.
• Assisting customers with all varied council enquiries.
• Assisting customers with complaints.
• Taking payments for varied council bills.
• Recording issues related to council for customers to our repair department, street departments, park rangers etc.
• Processing card payments over the phone.
• Card and cash handling in payroll area down in main council area.
• Booking customers for varied clubs and school clubs.
• Sending patients out any forms needed for all council amendments such as council tax exemption, benefits applications etc.
• Taking and processing customer bookings for our registrars I,e, funerals, weddings etc.
• Keeping office area tidy.
• Following all council staff policies.

Customer Service Advisor (Call Centre Agent) - LLOYDS TSB

(2011-04 - 2011-11)

• Taking inbound calls and assisting with all customer enquiries regarding online banking.
• Updating customer details when amendments needed.
• Assisting customers with online troubleshooting and password issues.
• Reporting and assisting with customer complaints.
• Ensuring all team targets met.
• Attending and taking on all training existing and new.

Customer Service Advisor/Deputy Manager - William Hill Bookmakers

(2006-04 - 2011-04)

• Assisting customers with all betting enquiries.
• Opening and closing shop.
• Setting shop up in the morning, putting up racing lists etc and updating stock for daily trade.
• Placing bets through or customers.
• Paying customers any winnings they earned through all betting events and betting machines.
• Keeping shop area clean and tidy.
• Working as a team to achieve all company targets and shop targets.
• Training new and existing staff.
• Cash and card payment handling.
• Emptying gaming machines throughout shift.
• Cashing up tills and betting machines and end of trade that day.
• Assisting customers with complaints.
• Assisting customers with online betting accounts registrations and cashing out any online betting that customers one.

BSc - Criminal Justice and Forensic Science

Level 3 Diploma - Forensic Science

BSc - Adult Nursing Studies

SWAP Access - Nursing Studies

HNC - Childcare and Education

NC - Childcare and Education