Team Member - Pugh's Garden Centre
(2025-11)
Working as a team to carry out the following duties
- Serving customers with food and beverages
- Barista duties
- Food preparation
- Clearing tables
- Carrying out customer requests
- Sanitising kitchenware
- End of day sanitation duties
Front of House - Blue Diamond Garden Centre Restaurant - St Mellons, Cardiff
(2024-10 - 2025-11)
- Serving tables with food and beverages
- Clearing and cleaning tables
- Carrying out customer requests
- End of day cleaning of restaurant
Specifications Technologist - Hobbs House Bakery - Chipping Sodbury, Bristol
(2023-06 - 2024-09)
After completing a year's student placement, I had the opportunity to stay with Hobbs House Bakery part time in a new role.
- Updating customer specification questionnaires on customer platforms
- Sending out internal audits to the five directors to complete each month, making sure they have been completed and communicating with the relevant department to make sure any non-conformances are closed out
- Obtaining accreditation certificates and ingredients specifications from all suppliers
- Obtained specifications, migration certificates and food contact statements for all packaging
- Kept food fraud risk excel spreadsheet up to date for all ingredients
- Customer complains dealt with within a timely manner, investigated and a response given to the customer
- Label checks completed for new products or amendments to product
Technical Assistant Student Placement - Hobbs House Bakery - Chipping Sodbury, Bristol
(2022-06 - 2023-06)
This was a one year university placement which is part of the degree program. I had to apply for a position myself and went through the usual process of obtaining the job.
- Internal audits, temperature checks, weight checks and calibration, label checks, complaint process which included investigations replying to customer, paperwork checks and filing, shelf life testing of products, assisting during audits, organising development trials, specification spreadsheets, assisting with the bakery during peak times such as making and packing mince pies at Christmas
Café Assistant - Pulsa Café, Dunelm - Cardiff
(2021-11 - 2022-01)
Temporary position
- Making hot and cold beverages, serving cakes and snacks, preparing hot food to order
- Stock rotation and date checks
- Cleaning equipment throughout the day and cleaning the cafe seating area as recommended covid guidelines
- Checking fridge and freezer temperatures, food dates at the beginning and end of the day
- Preparing food for the next day
Administration Officer - HMRC
(2003-01 - 2020-10)
- Having signed the official secrets act and completing training of a new government benefit, I was one of five people who was chosen to train an office of over fifty new recruits
- Working as part of a team I taught the new employees how to work using the latest guidance to update and process applications
- Worked on the Pay As You Earn and Self-Assessment records, handling highly sensitive information, recording and making any adjustments to repay or collect income tax, understanding the importance of confidentiality
- Queries and claims and responding verbally by phone or written communications, as well as issuing forms for further information, understanding the need to alter the way I communicated to suit different abilities/ethnicities
- Responsible for prioritising my own workload, recording figures of work completed and directing work to the correct department
- Working in the deceased department, corresponding with executors, solicitors and agents to calculate the correct tax liability to the date of death was also undertaken
- Having worked in the complaints department I amended human errors in updating records and computer-generated problems, as well as worked alongside other government departments to obtain information
- Utilising my ability to listen, be patient and empathise, I worked to address the complaints with the taxpayers and paid redress appropriate to their complaints
Playgroup Assistant - Little Fishes Playgroup - St. Mellons, Cardiff
(2000-01 - 2003-01)
Working mornings whilst my children were of school age.
- Helped to organise education through play for pre-school aged children
- Working in a team organising and carrying out activities such as painting, cooking, reading, puzzles and games
Domestic Cleaner - Self Employed
(1996-01 - 2000-01)
I ran a small business with more than forty clients, undertaking individual requests for weekly house cleaning. I oversaw a group of five staff.
- Leasing with clients
- Being a key holder for all clients
- Organising weekly rotas
- Correct and safe use of cleaning products in line with health and safety guidelines
- Banking and book-keeping
