Miss Rakie Ceesay

Results-driven and highly organised professional with 8+ years' experience in immigration, criminal justice, and resettlement services. Proven expertise in trauma informed practice, safeguarding, advocacy, and stakeholder engagement. Extensive experience supporting vulnerable individuals including victims of domestic abuse, trafficking, FGM, and modern slavery.

Strong background in case management, project delivery, and partnership working with the Home Office, NGOs, and legal representatives. Holds a 2:1 BSc in Human Resources & Business Management and Level 3 Counselling qualification.

Specialist Project Worker - Hibiscus Initiatives - Islington, London

(2022-04 - 2025-08)

• Delivered trauma-informed support to vulnerable women affected by domestic abuse, trafficking, and exploitation
• Managed complex caseloads within immigration and criminal justice systems
• Conducted safeguarding assessments and developed risk management plans
• Coordinated resettlement support and reintegration programmes for migrants
• Produced high-quality reports and recommendations for the Home Office
• Built and maintained partnerships with statutory agencies, NGOs, and funders
• Contributed to policy development and service improvement initiatives
• Led stakeholder engagement at national and international levels

Project Worker - Hibiscus Initiatives - Islington, London

(2018-04 - 2022-04)

• Provided immigration advice and guidance to detainees in Immigration Removal Centres
• Supported voluntary return processes and reintegration planning
• Advocated on behalf of clients with legal representatives, Home Office, and support agencies
• Delivered employability and business start-up support
• Managed project budgets and ensured delivery of key performance targets
• Maintained accurate case records in compliance with GDPR requirements
• Strengthened partnerships with community organisations and service providers

Welfare Officer - Serco – Yarl's Wood Immigration Removal Centre

(2016-09 - 2018-03)

• Supported detainees' welfare, safety, and wellbeing within a secure environment
• Liaised with Home Office officials, legal representatives, and external support organisations
• Signposted clients to specialist services including legal, medical and mental health support
• Ensured compliance with safeguarding and operational procedures

Advocate (Volunteer) - Pohwer - Milton Keyne

(2016-02 - 2016-08)

• Delivered independent advocacy support for vulnerable individuals
• Assisted with complaints relating to housing, disability, medical and discrimination
• Ensured clients' voices were represented effectively, escort client to medical appointment

Play Worker (Volunteer) - Genesis After School Club - Milton Keynes

(2015 - 2016)

• Supported delivery of structured activities for children aged 3–11
• Maintained a safe and inclusive environment

Administrator - News Times Media - London

(2010 - 2015)

• Managed client accounts, billing, and advertising coordination
• Provided administrative and operational support
• Advised management on service improvements

Lettings Agent - Key Lettings - Dartford

(2008 - 2010)

• Managed property lettings and tenant relationships
• Conducted viewings and tenancy administration

Receptionist - A2 Properties

(2005 - 2006)

• Delivered front-of-house services and administrative support

Customer Assistant - Adecco Agency - London

(2002 - 2004)

• Provided customer service in retail environments

BSc (Hons) - Human Resources & Business Management - Plymouth University

Diploma - Adult Nursing Studies - King's College London

Access to Nursing & Allied Studies - Lambeth / Clapham College