Director at OVADA (2021-2026– Present)
Leading the strategic development, operational delivery and long-term sustainability of an independent cultural organisation, strengthening its role as a trusted community and creative hub across Oxfordshire.
- Led the organisation through a period of significant financial and organisational change, strengthening operational resilience, governance and long-term sustainability while maintaining an ambitious public programme.
- Transformed organisational systems, policies and ways of working, improving operational efficiency, compliance and decision-making across governance, finance, HR and programme delivery.
- Built strategic partnerships with local authorities, universities, charities, businesses and community organisations, expanding OVADA's regional profile and creating new opportunities for collaboration, participation and investment.
- Diversified organisational income through successful fundraising, partnership development and project planning, securing more than £20,000 in external funding while embedding a more sustainable approach to resource development.
- Directed the delivery of an inclusive year-round programme of exhibitions, public events, workshops and community initiatives, broadening participation and ensuring accessibility remained central to organisational practice.
- Fostered a collaborative organisational culture, supporting artists, freelancers, volunteers and partners while developing strong relationships built on trust, shared purpose and clear communication.
- Introduced evaluation and impact frameworks that combined quantitative data with qualitative evidence, enabling more effective reporting, funding applications and strategic planning.
- Represented the organisation at regional and national level through public speaking, partnership development and sector advocacy, strengthening OVADA's reputation as an innovative and socially engaged organisation.
- Under my leadership, OVADA has welcomed over 14,000 visitors, engaged more than 1,400 creatives, collaborated with 70 partner organisations, and delivered 90 public events and 100+ workshops, significantly increasing the organisation's reach, visibility and community impact.
Small Business owner at West Street Local (2013 – 2019)
Managed all aspects of operating a successful neighbourhood convenience store and community service hub.
- Oversaw supplier relationships, budgeting, finances, operations, compliance and customer experience while building strong local relationships.
Travel Money Advisor/Manager at Travelex (2015-01 – 2019-12)
Delivered excellent customer service in a regulated environment, achieving KPIs while maintaining compliance and accuracy.
- Managed compliance, cash handling and KPI performance.
Administrator at UAL Short Courses (2019-01 – 2021-12)
- Managed high-volume customer enquiries and bookings using CRM systems.
- Worked across customer service, marketing and programme teams during the rapid move to online delivery.
- Built trusted relationships with students, tutors and colleagues while maintaining exceptional service standards.
