Mitali Paul

Currently working as a freelance transcriber, working as a recruiter and a mystery shopper, filling up their reports and proof reading the documents. 2 years 5 months of experience as KPO associate, 8 months of experience as a process associate, 11 months of experience in Administrative works.

Online Map Analyst (Evaluator) at Peroptyx (2025-06 – 2026-02)

Customer Support Executive at SQUADRUN (2020-06 – 2021-12)

School Teacher at Bidya Mandir (2019-10 – 2020-04)

Social Media Evaluator at Appen Global (2019-01 – 2020-06)

Audio Transcriptionist at LIV.AI (2017-05 – 2018-08)

Recruiter at Indiref (2016-10 – 2018-08)

PROCESS EXECUTIVE at MEDFIN INDIA PVT LTD (2014-04 – 2016-09)

KPO based company

• Preparing excell files for monthly office expenditure
• Login of new and renewal bussiness separately
• Billing of the insurance company on behalf of anaesthesia provider
• I used to take appropriate action against of health insurance claim denial
• Interacting and resolving customer issues via telephone and emails

PROCESS ASSOCIATE at FIRSTSOURCE SOLUTIONS LTD (2013-07 – 2014-04)

BPO based company with 8 months of experience

Back office Executive at SPECIMENS REALITY LIMITED (2010-07 – 2011-06)

Real estate based company with 11 months of experience

Course in Web interactivity – MAAC (2012 – 2012)

BSc.IT in Information Technology – NIIT (Kuvempu University) (2010 – 2010)

H.S.S.L.C – Swadeshi Academy (AHSEC) (2006 – 2006)

H.S.L.C. – Bengali Girl's High School (SEBA) (2004 – 2004)