Mitali Singla

Data Analyst at Softel Solutions (2021-04 – 2024-10)

Queried and analyzed 100K+ records across 15+ tables using SQL joins, CTEs, subqueries, and window functions to support reporting, validation, and business analysis.
Validated and streamlined ETL pipelines and transformation logic, automating recurring data quality checks and reducing pipeline errors by 30%.
Partnered with stakeholders to define KPIs, validation rules, and reporting requirements for 10+ workflows.
Performed data quality checks and exploratory analysis to identify inconsistencies, resolve reporting issues, and improve data accuracy.
Documented data lineage, transformation logic, and business rules for 8+ client-facing reports.
Supported end-to-end analytics tasks including data extraction, validation, reporting, and stakeholder presentations.

QA Engineer at Infowiz (2020-02 – 2021-03)

Gathered and documented business requirements through BRDs, user stories, and acceptance criteria in an Agile environment.
Used SQL for backend data validation to ensure consistency between application outputs and source data.
Built and maintained a Jenkins pipeline to trigger Selenium-based automated tests in headless mode, reducing manual regression testing effort and catching defects earlier in the release cycle.
Designed and executed test cases, regression testing, and UAT, improving release quality and reducing production issues.
Collaborated with stakeholders and developers to clarify requirements, track defects in Jira, and support timely resolution.
Analyzed workflows and business processes to identify gaps and improve system usability and efficiency.

Data Coordinator at Aforserve India Pvt Ltd (2019-01 – 2019-11)

Maintained complaint tracking datasets in Excel, monitoring status, turnaround time, and customer information.
Performed regular data cleaning and validation to improve accuracy and reporting consistency.
Analyzed complaint trends and resolution delays to support operational tracking and follow-up.

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