Front of House Staff - Bambu Beach Bar - Swansea
(2024-04)
- Handle admission fees efficiently and accurately
- Help manage bookings for events and venue packages, ensuring smooth coordination
- Building strong relationships with guests through friendly, professional service
Senior Supervisor - Level 17 Nightclub
(2023-09 - 2024-01)
- Led front-of-house operations, ensuring a seamless and welcoming guest experience
- Supervised and supported a small box office team, managing schedules, cash handling, and payment processes
- Delivered high standards of customer service by interacting with guests and building strong rapport
- Quickly addressed guest queries and concerns, consistently meeting and exceeding expectations
Team Leader - One Eyed Jacks - Swansea
(2023-07 - 2023-09)
- Opened and prepared the venue for daily operations, maintaining bar and dancefloor standards
- Monitored and replenished stock levels to ensure smooth service
- Built strong customer relationships by assessing guest needs and delivering personalised service
- Managed cash handling and payments using a POS system, ensuring accurate financial recording
Bar Supervisor - Fiction Nightclub - Swansea
(2018-10 - 2023-08)
- Supported the Bar Manager in training and supervising the bar team
- Oversaw bar operations during service, delegating tasks to ensure smooth workflow
- Acted as first point of contact for guest complaints and refunds, resolving issues promptly
- Served alcoholic beverages and handled transactions efficiently
Shift Manager - Wingers Sports bar - Swansea
(2022-10 - 2023-02)
- Served as the first point of contact for the venue team, managing enquiries, distributing weekly rotas, and overseeing paperwork related to scheduling and staffing
- Delivered excellent customer service by building rapport and ensuring guest satisfaction
- Assisted kitchen staff with food preparation while maintaining hygiene and HSE compliance
- Accurately handled end-of-shift cashing up procedures and securely lock the venue
Bar Staff - Miller & Carter - Swansea
(2018-03 - 2018-10)
- Prepared cocktails and beverages efficiently while upselling additional products to enhance guest experience
- Maintained high hygiene standards across the bar and dining areas
- Delivered attentive service by catering to guest requests and fostering a positive, welcoming atmosphere
- Built strong guest relationships through friendly and professional interactions
Computer Technician - SwanCD - Swansea
(2014-07 - 2015-05)
- Diagnosed and resolved software issues on Windows systems
- Built and configured computers, ensuring proper initial setup
- Assised senior technicians with on-site call-outs and troubleshooting
