Miya Chamberlain

I am a hardworking, reliable and motivated professional with strong experience in leadership, customer service and team supervision. I have experience working in fast-paced environments, managing staff, supporting day-to-day operations and ensuring customers receive a high standard of service. I am confident dealing with people of all ages, handling challenging situations and taking responsibility when working independently.

I am organised, approachable and adaptable, with excellent communication and problem-solving skills. I take pride in my work, enjoy working as part of a team and am always willing to learn new skills and take on new challenges. I am now looking for an opportunity where I can use my experience and continue to develop professionally.

Team Leader at Waitrose & Partners (2023-11 – Present)

As a Team Leader at Waitrose, I am responsible for supporting and leading a team to ensure the smooth and efficient running of the department. I provide guidance and support to colleagues, helping to create a positive and productive working environment while ensuring high standards of customer service are consistently maintained. My responsibilities include delegating tasks, managing workloads and priorities, supporting colleagues with their development, and ensuring the team works effectively to meet daily targets and business expectations.

I regularly communicate with both colleagues and management, helping to resolve issues and ensure the department operates efficiently. I have developed strong customer service and communication skills through assisting customers, handling queries and complaints professionally, and ensuring customers receive a friendly and positive experience. I am also trusted with maintaining high standards of presentation, health and safety, stock availability and company procedures.

The role has strengthened my ability to work under pressure, manage competing priorities, motivate others and make confident decisions. I am reliable, organised and approachable, with experience working as part of a busy team and taking responsibility for ensuring tasks are completed to a high standard.

Assistant Manager at Little Street (2022-12 – 2023-11)

Responsible for supporting the day-to-day management and smooth running of a busy children's role-play centre, ensuring a safe, welcoming and enjoyable environment for children and families.

• Supporting the Centre Manager with the daily operation and overall performance of the centre.
• Supervising and supporting a team of staff, allocating duties and ensuring high standards of customer service.
• Opening and closing the centre and completing relevant security, cash-handling and safety procedures.
• Ensuring the centre is clean, organised, well-maintained and safe for children and customers.
• Welcoming customers, handling enquiries and resolving complaints professionally and efficiently.
• Managing bookings, birthday parties, private events and customer requirements.
• Supporting staff with children's activities and ensuring children are supervised appropriately.
• Following and promoting health and safety, safeguarding and emergency procedures.
• Completing regular safety checks and reporting or dealing with any hazards or maintenance issues.
• Handling cash, card payments, tills and end-of-day procedures accurately.
• Training and supporting new members of staff and helping to maintain a positive team environment.
• Working effectively during busy periods while maintaining excellent customer service.
• Assisting with stock control, ordering supplies and monitoring day-to-day resources.
• Building positive relationships with parents, carers and children to encourage repeat visits.
• Supporting the Centre Manager with achieving sales, customer satisfaction and operational targets.

Bar Supervisor at West Byfleet Social Club

Responsible for supporting the day-to-day running of a busy bar, supervising staff and ensuring excellent customer service while maintaining high standards of cleanliness, safety and efficiency.

• Supervising and supporting bar staff during busy shifts.
• Delegating tasks and ensuring the team works efficiently and effectively.
• Opening and closing the bar, including completing security and end-of-day procedures.
• Providing friendly, professional and attentive customer service.
• Taking customer orders, preparing and serving drinks to a high standard.
• Handling cash, card payments, tills and end-of-shift cashing-up accurately.
• Monitoring stock levels and assisting with stock rotation, deliveries and ordering.
• Ensuring the bar is clean, organised and fully stocked throughout each shift.
• Dealing confidently and professionally with customer queries, complaints and difficult situations.
• Supporting the training and development of new and existing staff.
• Ensuring licensing, health and safety and responsible alcohol service procedures are followed.
• Checking identification and following Challenge 25 procedures where required.
• Monitoring customer behaviour and maintaining a safe and welcoming environment.
• Supporting the management team with achieving sales and customer service targets.
• Leading the team by example and maintaining a positive working environment.

GCSE's in English, Drama, Food technology – Baptist School (2010-09 – 2015-06)