Team Leader - SLM Everyone Active, St Albans - St Albans
(2022-01)
- Supervise the leisure team in completing KPIs and daily tasks by checking all facilities to ensure the building is safe, clean, and suitable for customers.
- Ensure that accidents, incidents, and near misses are reported promptly.
- Ensure hazards, damage, or maintenance issues are reported to the Facilities team.
- Assist the Area Operations Manager in obtaining contractor quotes for identified repairs and maintenance of the Community Center building.
- Assist in purchasing consumables and maintaining efficient stock control systems to ensure cost-effective usage of resources, including cleaning equipment and chemicals.
- Supervise the retail shop, including sales, inventory control, and daily reconciliation.
- Support the delivery of excellent customer service through efficient duty management.
- Handle inquiries and bookings while collecting customer feedback.
- Be available for early or late shift rota to ensure lifeguard and duty manager coverage is provided. The Community Center operates seven days a week, including weekends.
Swimming Teacher - SLM Everyone Active, St Albans - St Albans
(2016-01)
- Taught and coached individuals in one-to-one sessions and groups.
- Provided explanations and demonstrated swimming techniques.
- Corrected faults in swimming techniques and identified ways to improve.
- Checked that life-saving equipment was in complete working order.
- Maintained a clean and safe environment for swim participants.
- Dealt with minor injuries and accidents.
- Suggested exercise modifications to individuals to avoid strain and injury.
Table Tennis Coach - SLM Everyone Active, St Albans - St Albans
(2022-01)
- Develop and deliver training sessions that cover technique, footwork, strategy, and fitness.
- Evaluate players' performance and offer feedback to help them improve.
- Instruct players in basic and advanced strokes, serves, spins, and tactics.
- Get players tournament-ready for local, national, or international events.
- Research opponents and devise match strategies.
- Support and accompany players at competitions.
Trampoline Coach - SLM Everyone Active, St Albans - St Albans
(2016-01 - 2024-12)
- Led trampoline sessions with a wide range of age groups.
- Conducted therapeutic trampoline Rebound Therapy sessions for children and adults with special educational needs.
- Developed effective lesson plans and training routines.
- Administered first aid as needed during practice and competitions.
- Minimized the incidence of injuries through specialized coaching.
- Provided encouragement and motivation to help participants challenge themselves.
Lifeguard - SLM Everyone Active, St Albans - St Albans
(2013-01)
- Provided emergency care and rescued distressed swimmers.
- Maintained constant surveillance and visually scanned assigned areas of responsibility.
- Enforced relevant pool policies and regulations.
- Uphold all policies and procedures regarding aquatic facilities.
- Inspected the facility daily and reported any unsafe conditions.
- Maintained records, reports, activity logs, and chemical levels.
- Attended and participated in all mandatory staff meetings and training sessions.
- Engaged in the cleaning and maintenance of the work area.
Soft play assistant and Party Host - SLM Everyone Active, St Albans - St Albans
(2013-01 - 2016-12)
- Supervised play frames and play areas.
- Prepared and served food and drinks.
- Recorded customers' details upon entering the soft play area and ensured the area's security.
- Set up and cleaned various party rooms.
- Maintained order and control throughout the events.
- Retrieved and served food and beverages.
- Checked in guests and verified party details.
Health Club Manager - Hilton London Metropole - London
(2018-01 - 2019-12)
- Recruit, train, and supervise staff, including managing staff rotas.
- Maintain customer service standards.
- Uphold high levels of customer care, often focusing on retaining existing users.
- Design and promote activities to meet customer demand and generate revenue.
- Oversee maintenance, insurance, repairs, and cleaning.
- Conduct health and safety checks on equipment and the site.
- Address complaints and incidents like accidents, emergencies, or theft.
- Ensure that first aid training for oneself and staff members is current.
- Deliver swimming lessons or coach in sports activities - a great way to maintain customer contact.
- Handle cash and keep stock records.
- Prepare and review budgets while generating income.
- Purchase equipment and supplies.
- Write monthly or weekly reports and prepare cash projections for center owners or senior management.
Lobby Ambassador - Hilton London Metropole - London
(2017-06 - 2017-06)
- Conduct regular follow-ups on customer inquiries and complaints
- Organize and provide product information
- Reach out to customers for information and specific events
- Meet and exceed daily store targets by engaging with customers
- Coordinate and host special functions for employees and guests (especially VIPs)
Swimming Teacher - Swimming Nature
(2018-02 - 2018-08)
- Taught and coached one-on-one sessions.
- Provided explanations and demonstrated swimming techniques.
- Corrected faults in swimming techniques and identified areas for improvement.
- Checked that life-saving equipment was in full working order.
- Maintained a clean and safe environment for swim participants.
- Managed minor injuries and accidents.
- Suggested exercise modifications to individuals to prevent strain and injury.
Receptionist - Doubletree By Hilton, Marble Arch - London
(2015-12 - 2015-12)
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Prepare incoming and outgoing mail and packages.
- Oversee maintenance of the reception and waiting area.
- Coordinate customer payments and billing.
- Work independently and collaboratively on assigned tasks.
Snorkeling Guide and Instructor - Aquarius, Diamond, African Diving Center, San Marino Diving Center and Dive for Fun - Sharm el Sheik and the Red Sea, Egypt
(2008-01 - 2013-12)
- Looked after large groups of tourists (maximum group of 25) for snorkeling in the Red Sea.
- Organized luxury tourist transportation from the hotel to the marina and the tourist's luxury daytime agenda.
- Ensured a high-quality snorkeling experience.
- Carried out Health and safety briefings for different nationalities in English, Arabic, Italian, and Russian.
- Carried out administration duties, including daily reports and feedback forms.
- Giving a high level of service to all guests at all times.
