Moctar

Business Management undergraduate (University of East London, expected 2027) with over two years of hands-on experience in customer service, hospitality, and youth work. Bilingual in English and Spanish, with a track record of staying composed under pressure, resolving problems quickly, and adapting across fast-paced, people-facing roles. Combines academic grounding in business with practical skills in communication, teamwork, and organisation.

Waiter - Calibre International - London

(2022-07 - 2024-10)

• Delivered table service for a busy restaurant, managing multiple tables simultaneously while maintaining order accuracy and service speed during peak periods
• Resolved customer complaints on the spot, using conflict-resolution skills to keep satisfaction high and protect repeat business
• Upsold menu items through recommendations, contributing to higher average table spend
• Coordinated with kitchen and front-of-house staff to keep orders accurate and service running smoothly during high-volume shifts
• Handled cash and card payments accurately, reconciling takings at the end of each shift

Crew Member - Thunderbird Fried Chicken - South West London

(2022-04 - 2022-06)

• Worked to tight time targets in a high-pressure, fast-paced kitchen and counter environment
• Prioritised tasks across food prep, service, and cleaning to keep operations running with minimal downtime
• Maintained consistent food safety and hygiene standards throughout shifts
• Supported team members flexibly across stations, reinforcing a dependable, team-first work ethic

Youth Worker - High Trees Community Development Trust - South West London

(2021-10 - 2022-02)

• Mentored young people aged 9–16, providing guidance and emotional support to help them navigate personal challenges
• Designed and delivered programmes covering life skills, leadership, and early career development
• Facilitated group sessions and provided crisis intervention when needed, building trust with participants and families
• Built partnerships with local community organisations to widen the support available to young people

BA - Business Management - University of East London (2024-09 - 2027-05)

NCFE Extended Diploma - Sport and Physical Activity - Stanmore College (2021-09 - 2023-06)

GCSEs - City Heights Academy (2018-11 - 2021-06)