Mogtar Isse

An innovative, resourceful, and highly organised professional with experience working with children, adults, and within sales and customer service environments. Proactive and efficient in delivering accurate, timely support to managers and colleagues. Skilled at prioritising tasks, managing multiple responsibilities simultaneously, and driving projects through to successful completion.

Possesses strong interpersonal and presentation skills, with the ability to work both independently and collaboratively in fast-paced settings. Dedicated to identifying effective solutions to unexpected challenges while consistently meeting deadlines.

RECEPTIONIST at nine lounge (2023-05 – 2024-01)

• Responding to and managing emails
• Processing system withdrawals for former tenant
• Creating new FOBS
• Scanning and updating the system
• Handling key registration and adding/registering keys
• Updating and managing related tasks in the system
• Answering and responding to phone calls (including new package calls)
• Managing and updating residents and tenant's details in the system

ADMIN at express test (2021-04 – 2022-11)

• Greeted customers and guided them through the check-in process
• Verified barcodes, passport photos, and identification details for accuracy
• Labelled and matched barcodes to corresponding sample vials
• Directed customers efficiently to the appropriate testing areas
• Prioritised tasks and multitasked effectively in a fast-paced reception environment
• Maintained organisation and proper handling of sample vials in the laboratory
• Stored samples correctly in refrigeration units in line with safety procedures
• Communicated test results clearly and professionally to clients

CASHIER at CARIBBEAN FUSION (2020-02 – 2020-12)

• Greeted customers in a friendly yet professional manner
• Responded to customer inquiries regarding pricing, discounts, refund policies, coupons, and gift cards
• Provided tailored advice and product/service recommendations based on customer needs
• Managed operations in a high-volume, fast-paced environment
• Handled financial transactions, including cash payments and accurately giving change using a cash register
• Processed credit cards and cheques while verifying authenticity to prevent fraud
• Packaged and served meals efficiently to customers
• Demonstrated strong communication skills and the ability to accept and apply feedback constructively

Degree in Accounting and Finance – University of Westminster (2025-09)

Level 3 in Business Management – Newham College of Further Education (2023-09 – 2025-06)