Mohamed Islam Adili

Insurance professional with over 15 years of experience in motor insurance and claims management. Head of Department at CAAT, overseeing a portfolio of motor insurance files at branch level and leading a cross-functional team. Recognized expertise in coordinating settlement and recourse operations, optimizing processing times, and client relations.

Head of Motor Insurance Department at Compagnie Algérienne des Assurances (CAAT) - South Ghardaïa Branch (2024-10 – Present)

• Oversaw the branch's motor insurance activity: managed a sustained volume of files and led a cross-functional team.
• Coordinated settlement and recourse operations, achieving a strong resolution rate and continuous improvement in processing times.
• Enforced and monitored internal procedures; ensured the quality and compliance of file processing.
• Delivered regular activity reporting to management and proposed operational improvement initiatives.

Head of Motor Claims Department at Compagnie Algérienne des Assurances (CAAT) - Biskra Branch (2017-03 – 2024-10)

• Managed the entire motor claims process: intake, investigation, and closure of files.
• Supervised a team of claims handlers and monitored their performance indicators.
• Drove continuous improvement of internal processes, with a notable impact on reducing average file processing time.

Branch Manager at SALAMA Assurances Algérie - Adili ARP Insurance Agency (2012-06 – 2014-11)

• Full responsibility for an insurance branch: client relations, administrative management, and financial oversight, reporting directly to management.
• Grew the client portfolio and led the branch's commercial activity.

Sub-Branch Manager at SALAMA Assurances Algérie - Masmoudi General Insurance Agency (AGA) - Annex (2014-12 – 2015-03)

• Promoted to sub-branch manager, taking on expanded responsibilities in financial transactions and accounting for the annex.

Motor Claims Officer at SALAMA Assurances Algérie - Masmoudi General Insurance Agency (AGA) (2012-06 – 2014-11)

• Handled motor claims files and developed technical expertise in claims management.
• Strengthened day-to-day client relationships

Head of Underwriting Department at Société Algérienne des Assurances (SAA) — Mérad General Insurance Agency (AGA) (2011-09 – 2012-05)

• Managed production operations and gained hands-on experience in the agency's financial transactions through daily client contact.

Master's Degree in Communication and Public Relations – Mohamed Khider University (2019)

Bachelor's Degree in Information and Communication Sciences, Public Relations track – Mohamed Khider University (2011)