Mohammad Ahssan

Reliable and motivated individual with a strong interest in cars, vehicle recovery and the automotive industry. I enjoy hands-on work and take pride in understanding how vehicles and engineering systems work. My experience includes vehicle transportation, roadside assistance, customer service and practical mechanical work.

I am comfortable working under pressure, communicating with customers, carrying out vehicle inspections and solving practical problems. I work well independently and as part of a team, with a strong work ethic, positive attitude and willingness to learn.

Mechanic Work Experience at Friends Motors

Practical Mechanical Experience

• Developed practical motor mechanical skills and increased knowledge of vehicle systems and maintenance.
• Gained hands-on experience in a workshop environment and improved understanding of how vehicle components work together.
• Built practical problem-solving skills through observing and assisting with vehicle mechanical work and inspections.

Customer Service Advisor at Daisy Communications (2024-12 – Present)

• Handle a wide range of customer queries and work to resolve issues efficiently and professionally.
• Communicate clearly with customers, explain information and solutions, and remain calm when dealing with difficult or time-sensitive situations.
• Maintain high service standards while managing multiple customer needs and priorities.

Trade Plate Driver at Self-Employed (2024-06 – Present)

• Transport vehicles safely between locations while managing schedules and collection/delivery requirements.
• Carry out vehicle inspections and check vehicles before and after transportation.
• Work independently, manage time effectively and communicate with clients regarding vehicle movements.
• Clients include Copart, BCA (British Car Auctions), Auto Trader, Cinch and We Buy Any Car.

Vehicle Recovery at J D Macadam and Son (2023-10 – 2024-01)

• Provided roadside assistance to customers experiencing vehicle breakdowns and recovery issues.
• Assessed vehicles at the roadside and supported practical problem solving to determine the appropriate recovery assistance.
• Worked safely around vehicles and roadside environments while helping customers during stressful breakdown situations.
• Communicated with customers professionally and remained calm under pressure.

Customer Advisor at Boots (2021-07 – 2023-08)

• Delivered customer service, responded to customer needs and maintained store standards.

Warehouse Operative at Boohoo (2021-05 – 2021-07)

• Processed orders accurately and worked effectively in a fast-paced environment.

Food Preparation & Customer Service at Mamas Pizza (2018-05 – 2021-05)

• Handled food preparation and customer service while working as part of a busy team.

Hybrid & Electric Automotive Training – Blackburn College (2024 – 2024)

Level 4 & 5 in Electrical & Electronic Engineering – Manchester Metropolitan University (2020 – 2024)

Level 3 in Engineering – Nelson and Colne College (2018 – 2020)

GCSEs in Maths, English, IT and Engineering