Mashud Hasan

Supervisor - Black Sheep Coffee

(2023-11 - 2024-11)

Checking in on and delegating daily tasks to staff
Experienced in making sure all new stock has been processed on the system and all old stock added to wastage
Familiar with daily checks such as round the clock cleaning, fridge/freezer temperature, pest checks, CCTV
Effective at delivering a high standard of service to coffee shop customer
Ordering food, alcohol, and cleaning supplies
Ensuring prompt and friendly customer service
Maintaining quality and service standards
Ensuring all staff are knowledgeable about menu offerings and individual ingredients
Maintaining good relationships with suppliers
Meeting quarterly budgets and quotas
Reducing operational costs
Interacting with restaurant guests to gauge satisfaction and improve customer service
Responding to customer feedback and resolving conflicts effectively

Shop Manager - Monsoon Grill

(2020-01 - 2021-12)

Proficient in managing daily operations of a store, supervising staff, and ensuring safety regulations are followed
Experienced in conducting market surveys to maximise store profits and increase store traffic
Skilled in opening the store, unloading stock, prepping food, and interacting with customers
Proven ability to ensure the store front is appealing to customers in terms of pricing and display
Strong communication and human relations skills developed through conflict resolution and working with a diverse group of staff members
Effective organisational skills to maintain a well-run store
Ability to prioritise tasks and manage time efficiently to ensure productivity and profitability
Demonstrated ability to adapt to changing situations and respond to unexpected challenges in a fast-paced environment

Infrastructure Technician Apprenticeship - BVR Group - London

(2018-03 - 2019-09)

Proven experience in troubleshooting and solving technical issues for clients, both on-site and remotely
Skilled in building laptops and PC's, updating and installing software and hardware
Proficient in providing 1st, 2nd, and 3rd line help support on the Helpdesk
Excellent communication and customer service skills developed through interacting with clients to provide technical support
Ability to travel around London and work on-site as a technician
Successfully completed a Level 3 IT apprenticeship through QA Apprenticeships while gaining five IT qualifications
Detail-oriented with a commitment to accuracy and problem-solving
Demonstrated ability to work independently and as part of a team to meet client needs and exceed expectations

Steward - Events and Exhibition Partnerships

(2017-06 - 2017-12)

Proven experience in providing excellent customer service by assisting customers with directions and general information
Skilled in securing areas and controlling the flow of customers to ensure a safe and comfortable environment for all visitors
Proficient in responding to emergencies such as lost children, medical situations, and potentially violent incidents
Demonstrated ability to handle challenging situations and maintain a calm demeanour under pressure
Exceptional conflict resolution skills developed through dealing with difficult customers
Highly adaptable and able to think on my feet to solve problems quickly and effectively
Strong interpersonal skills and the ability to communicate clearly and effectively with customers and colleagues
Ability to work well under pressure and in a fast-paced environment
Committed to ensuring customer satisfaction and exceeding expectations

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