Motivated and customer-focused professional with extensive experience in retail and hospitality
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Motivated and customer-focused professional with extensive experience in retail and hospitality, including roles as Team Member at Co-operative Food, Assistant Manager at Wagamama, and Supervisor at Kmax Entertainment Ltd. Proven ability to lead teams, manage daily operations, and deliver outstanding customer service in fast-paced environments. Skilled in staff training, stock control, shift planning, and resolving customer concerns with a calm and solution-oriented approach.
Known for being adaptable, reliable, and committed to maintaining high standards of service and operational efficiency.
Team Leader - Co-op Group - London
(2023-04)
As a Team Member at Co-op Food, I provided excellent customer service while supporting the day-to-day running of the store. I worked collaboratively with colleagues to ensure shelves were well-stocked, the store was clean and welcoming, and that customers had a positive shopping experience.
Manager - Shopup Bangladesh - Sylhet
(2022-07 - 2022-12)
Assistant Manager (Full Time) - Wagamama - Larnaca
(2021-09 - 2022-08)
Wagamama in Larnaca generally involves overseeing and coordinating the restaurant's operations, ensuring smooth service, and leading the team to provide excellent customer experiences. Supervisors are responsible for shift management, team motivation, and upholding Wagamama's standards for food quality, service, and cleanliness.
Bachelor's degree - Hotel and tourism management - Larnaca college (2014-09 - 2017-01)
