Higher Healthcare Technical Officer at NHS Blood and Transplant (2025-04 – Present)
- Perform Bacterial Screening of platelet components using validated automated systems to ensure product safety prior to release for patient use.
- Prepare, handle, and process blood samples according to Good Manufacturing Practice (GMP), NHSBT Standard Operating Procedures (SOPs), and regulatory standards.
- Carry out Environmental Monitoring (air sampling, surface swabs, equipment checks) to maintain laboratory compliance and safety.
- Conduct Quality Control Checks on equipment, reagents, and consumables, ensuring traceability and accurate documentation.
- Undertake Routine and non-routine Laboratory Tasks, including troubleshooting equipment issues and escalating technical problems where necessary.
- Maintain Clear, Accurate Records in both electronic and paper-based systems, supporting full audit trails and regulatory compliance.
- Assist in Investigation of non-conformances and incidents, contributing to root cause analysis and corrective/preventive actions.
- Provide Training and Support to less experienced Staff within the Laboratory team, ensuring high standards of practice.
- Work collaboratively within a Multidisciplinary Team, contributing to safe, efficient, and timely delivery of bacterial screening services.
- Ensure compliance with Health and Safety Policies, infection prevention protocols, and laboratory risk assessments.
- Participate in Continuous Improvement Activities, adopting Lean principles to improve efficiency and reliability of laboratory processes.
- Demonstrate flexibility by working variable shifts, weekends, and bank holidays, supporting the operational needs of NHSBT.
Parcel Sorter at Royal Mail (2023-11 – 2024-02)
- Operated hand-held scanners effectively.
- Maintained excellent levels of physical fitness to perform heavy lifting tasks safely and professionally.
- Scanned parcels with speed and accuracy to consistently meet daily sorting targets.
- Checked parcel labelling ensuring address details were clear and legible for smooth onward processing.
- Loaded and unloaded heavy parcels from trolley cages with attention to safe handling guidelines.
- Used excellent communication and teamwork abilities to enhance overall department performance against daily sorting targets.
- Accurately sorted parcels by postcode into trolley cages ready for timely despatch.
- Worked with tireless enthusiasm and energy to sort and process 200+parcels daily.
- Loaded and offloaded trailers safely and responsibly, minimising parcel damage risk.
- Used excellent manual dexterity to efficiently sort and distribute mail according to type.
- Maintained clear, tidy working environments to enhance operational efficiency.
- Maintained excellent physical fitness levels to lift and transport heavy mailbags weighing 20kg.
- Kept mail processing rooms well-organised and tidy for efficiency and safety purposes.
- Scanned and identified parcel destinations, sorting into correct containers for timely despatch.
- Unloaded mail from incoming vehicles safely and promptly, enabling swift onward processing.
- Meticulously inspected mail for tampering, damage and suspicious contents, reporting concerns promptly.
- Organised postage returns to senders when labels were incorrect or unclear.
- Operated sorting machines safely and responsibly, minimising risk and error.
Warehouse Operative at DPD UK (2023-09 – 2023-11)
- Understood warehouse product placement, enabling efficient picking and packing services.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency.
- Transferred materials weighing up to 20kg above head using safe manual lifting techniques.
- Observed safety protocols, team-lift specifications and hazard-reporting regulations to safeguard assets and team members.
Small Business Owner at ALKALINE WATER Consultant (2020-10 – 2023-05)
ALKALINE WATER CONSULTANT specializes in the assembly and customization of domestic water filters designed to produce alkaline water enriched with antioxidants and minerals. Our mission is to enhance health and wellness through superior water filtration solutions tailored to meet individual needs.
- Customization of domestic water filters to produce alkaline water.
- Integration of antioxidant and mineral-enriching components.
- Installation and maintenance services for home water filtration systems.
- Consultation and assessment to determine optimal water filtration solutions for clients.
- Education on the benefits of alkaline water and proper maintenance of filtration systems.
- High-quality, customizable alkaline water filters.
- Antioxidant and mineral cartridges for water filtration systems.
- Replacement parts and accessories for water filtration units.
- Portable alkaline water filtration solutions for on-the-go hydration.
Deputy Manager at S.M. Door Parts (2023-02 – 2023-04)
- Overseeing daily shop operations and ensuring smooth workflow.
- Managing inventory of door parts, including handles, motors, glasses, and trunk shocks.
- Providing exceptional customer service and addressing client inquiries and concerns.
- Assisting in the recruitment, training, and supervision of shop staff.
- Coordinating with suppliers and vendors to ensure timely stock replenishment.
- Implementing sales strategies to increase revenue and meet sales targets.
- Handling cash register operations and maintaining accurate financial records.
- Ensuring compliance with safety and regulatory standards within the shop.
- Developing and maintaining strong customer relationships to drive repeat business.
- Resolving customer complaints and ensuring high levels of customer satisfaction.
- Increased shop sales by 12% through effective sales strategies and customer engagement.
- Improved inventory management system, reducing stock discrepancies by 15%.
- Successfully trained and mentored new employees, enhancing team productivity.
- Received positive customer feedback for exceptional service and product knowledge.
Medical Laboratory Technician at H.K Pathology Laboratory (2022-07 – 2022-10)
- Collect, label and analyze the samples of blood,urine etc.
- Conduct tests using appropriate instruments and test results in specified forms.
- Analyze, make observations and interpret findings on test results.
- Maintain laboratory equipment and order timely the laboratory supplies.
- Ensure safety guidelines in storage, maintenance of fluids, chemical substances,etc.
Medical Laboratory Technician at Adarsh Pathology Laboratory (2022-01 – 2022-06)
- Organizes work by matching computer orders with specimen labeling, sorting specimens, and checking specimens' delivery.
- Maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance.
- Identifies and communicates abnormal patient conditions by alerting supervisory personnel.
- Provides test results for patient diagnosis and treatment by operating chemistry equipment.
- Ensures the patient of receiving compatible blood by completing blood typing, antibody screening, and compatibility testing.
- Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers.
- Maintains patient confidence by keeping laboratory information confidential.
Receptionist & Cashier at Prakash Car Accessories (2020-10 – 2022-01)
- Greeted and assisted customers upon arrival, ensuring a welcoming and professional atmosphere.
- Managed the cash register, processed sales transactions accurately, and handled cash, credit, and debit payments.
- Answered phone calls and responded to customer inquiries regarding car accessories and vehicle decorative items.
- Maintained and updated the inventory database, ensuring accurate stock levels and efficient order processing.
- Assisted customers in selecting car accessories and decorative items, providing product information and recommendations.
- Coordinated with suppliers to place orders and track shipments of car accessories and decorative items.
- Handled customer complaints and returns, ensuring satisfactory resolutions and maintaining customer satisfaction.
- Organized and displayed products in the showroom to enhance visual appeal and promote sales.
- Prepared daily sales reports and reconciled cash receipts at the end of each business day.
- Assisted in promotional activities and sales events, contributing to increased store traffic and sales.
- Improved customer satisfaction through prompt and courteous service.
- Enhanced showroom presentation, leading to increased product visibility and sales.
- Successfully managed inventory levels, reducing stock discrepancies and improving order accuracy.
- Contributed to a significant increase in store sales during promotional events.
