Mohammed Abdul Rahman

Experienced and reliable customer service and administrative professional with a strong background in client support, financial administration and record management. Skilled in communicating effectively via email, phone and chat, resolving queries, and maintaining accurate records in fast-paced environments. Recognised for strong organisational skills, attention to detail, and the ability to work independently while managing multiple tasks.

Committed to providing a high standard of service and building positive relationships with clients and colleagues.

Evening Finance Administrator at Al Huda Academy (2019-09 – Present)

Education Sector

• Maintain accurate financial records and customer account information, ensuring that all balances are correct.
• Process and verify incoming payments, identifying and resolving errors and discrepancies.
• Prepare invoices, receipts and regular reports for management.
• Monitor payment activity to identify unusual patterns and escalate concerns where necessary.
• Respond to customer enquiries via phone and email, providing clear information and practical solutions.
• Led the transition from paper-based processes to digital systems, improving efficiency, and reducing administrative errors.
• Handle confidential financial information in accordance with organisational procedures.
• Support colleagues by explaining financial processes and administrative systems clearly.

Patient Care Advisor at InHealth (2021-08 – 2026-02)

Healthcare Sector

• Managed and updated sensitive patient records, ensuring accuracy and completeness.
• Verified information and resolved inconsistencies within customer records.
• Liaised with patients, healthcare professionals and stakeholders to obtain and confirm information.
• Provided professional support in a fast-paced environment where accuracy and communication are essential.
• Maintained confidentiality when handling personal and medical data.
• Escalated concerns appropriately to ensure effective decision-making by clinical teams.
• Managed multiple competing priorities whilst maintaining high service standards

Bookkeeper at Dome Football Ltd (2018-06 – 2019-05)

Private Sector

• Prepared profit and loss statements and maintained financial records.
• Updated balance sheets with accurate financial information.
• Managed petty cash and recorded transactions accurately.
• Organised financial documents to support audits and reviews.
• Ensured records met required standards for accuracy and compliance.

BA (Hons) in Accounting and Financial Services – The Open University (2020 – 2021)

Foundation Degree in Accounting and Finance – University of Bedfordshire (2018 – 2020)