Mohammed Ali Mirza

Organised, reliable, and customer-focused professional with a strong background in client communication, CRM systems, and process-driven admin work. Experienced handling high volumes of inbound and outbound calls, logging accurate case notes, and resolving queries professionally. Technically adept, comfortable learning new systems quickly, with hands-on experience in Microsoft Dynamics CRM, EPOS, and Microsoft Office.

Thrives in roles that require consistency, attention to detail, and ownership of day-to-day operational tasks.

Customer Assistant - Krispy Kreme - Manchester Airport

(2024-04 - 2025-11)

• Delivered fast, friendly client-facing service in one of Manchester Airport's highest-footfall retail environments, consistently performing under pressure during peak periods.
• Managed stock levels and product availability within a kiosk setting, maintaining operational continuity through organised, process-driven stock handling.
• Upheld brand standards and compliance requirements while coordinating with team members to keep daily operations running smoothly.

Junior IT Support Technician - Seamless Ideas

(2023-09 - 2024-03)

• Resolved 100+ support tickets across hardware, software, and OS issues — maintaining a same-day resolution rate for priority cases through organised workload management.
• Streamlined internal admin processes including laptop deployment and user account setup, reducing IT onboarding time by 40% through consistent, documented procedures.
• Administered user permissions and access control via Active Directory, ensuring accurate records and minimising access-related errors across the organisation.

Call Handler - Lanes Group

(2023-09 - 2023-11)

• Handled a high volume of inbound client queries professionally, logging every interaction with accurate case notes using Microsoft Dynamics CRM — mirroring exactly the CRM updating and call-handling responsibilities required in this role.
• Resolved complaints with empathy and clear communication, ensuring timely follow-up and cross-department coordination to close cases efficiently.
• Maintained structured, process-driven workflows to ensure no queries were missed and all cases progressed to resolution within agreed timelines.

Sales Peak Colleague - Curry's - Trafford Centre

(2022-09 - 2023-01)

• Provided tailored product advice to customers, applying strong product knowledge to match individuals with the right solution — building trust and rapport quickly.
• Processed accurate transactions on the till during high-volume peak periods, maintaining customer experience and speed simultaneously.

Customer Assistant - Tesco

(2021-07 - 2022-09)

• Managed stock deliveries and organised inventory using electronic warehouse management systems, maintaining accurate product records through diligent data entry.
• Upheld health and safety standards and conducted regular stock checks to minimise shrinkage and ensure smooth day-to-day store operations.

MSc - Financial Technology (FinTech) - University of Salford (2025-09 - 2026-09)

BSc (Hons) - Computer Science - University of Salford (2022-09 - 2025-06)