Mohammed Ali

Dynamic, people-focused, and results-driven Manager with over 3 years of progressive experience driving customer operations and service excellence, supporting sales functions, strengthening business processes, and coordinating administrative activities. Recognised for taking ownership of complex tasks, managing multi-stakeholder interactions, and ensuring smooth day-to-day operations in fast-paced, service-driven environments. Highly skilled in resolving high-pressure customer issues, improving workflow efficiency, and supporting cross-functional teams through clear communication and proactive problem-solving.

Dependable and adept at leading through influence, motivating colleagues, and contributing positively to team success with a calm, solutions-oriented approach.

Customer Service Advisor at FIRSTPORT (2024-01 – 2026-07)

• Managing high-volume customer communications across phone, email, and portal systems, ensuring prompt responses and delivering first-contact resolution for residents and leaseholders.
• Prioritising urgent service requests and escalations, coordinating timely interventions and maintaining adherence to internal service-level agreements.
• Liaising with solicitors, contractors, surveyors, and internal departments to resolve complex leasehold, property transfer, and maintenance-related issues.
• Ensuring full compliance with company policies, regulatory requirements, and KPI performance targets by accurately documenting interactions and following established procedures.
• Supporting continuous service improvement by identifying recurring issues, providing feedback to management, and contributing to more efficient customer service workflows.

Sales Consultant at SAFESTORE (2021-02 – 2023-07)

• Delivered high-quality customer service across phone, email, and face-to-face channels, consistently surpassing sales, upsell, and customer retention targets.
• Managed office administration, stock control, contract processing, and GDPR-compliant data handling, ensuring accurate records and secure customer information.
• Conducted personalised customer needs assessments and recommended suitable storage solutions, resulting in increased sales conversions and repeat business.
• Supported marketing and promotional initiatives that boosted customer engagement, increased footfall, and contributed to steady revenue growth.

Sales Assistant at TRAGO MILLS (2020-07 – 2021-02)

• Maintained high visual merchandising standards and utilised strong product knowledge to guide customer purchases and support increased sales.
• Processed high-volume cash and card transactions with accuracy and efficiency, ensuring smooth checkout operations and a positive customer experience.
• Monitored stock levels, replenished shelves, and reported low-stock items, contributing to well-organised displays and improved product availability.

Communications & Marketing Assistant (Volunteer) at BRITISH RED CROSS (2021-04 – 2022-04)

• Supported marketing and awareness campaigns, contributing to a 50% increase in engagement through wellplanned social media strategies and targeted content.
• Designed creative digital content and promotional materials used across social media and community outreach channels to support fundraising and public engagement efforts.
• Assisted in coordinating communication activities, including scheduling posts, monitoring campaign performance, and ensuring consistent branding across all digital platforms.

Administrator Assistant (Volunteer) at British Heart Foundation (2021-04 – 2021-12)

• Streamlined administrative processes and improved inventory management by organising records, updating databases, and maintaining accurate stock information.
• Supported day-to-day office operations by handling documentation, coordinating customer enquiries, and ensuring efficient workflow across the team.

Bachelor of Arts (BA (Hons)) in Fashion Management with Marketing – SOUTHAMPTON SOLENT UNIVERSITY (2015 – 2019)

B-Tech Diploma Level 3 – Exeter College (2014 – 2015)