Mohammed Idris

Reliable and customer-focused professional with experience in NHS booking services, customer service support, and community volunteering. Demonstrates a strong ability to handle enquiries, manage appointments, and deliver courteous service in fast-paced environments. Maintains a calm, respectful, and professional approach to interactions, supporting positive user experiences and operational efficiency.

Holds a valid SIA CCTV Licence and is suitable for roles within customer service, security support, and public-facing environments.

NHS Booking Contract - Customer Service Support at HGS UK (2023-09 – 2023-10)

• Supported NHS booking operations by managing patient appointment requests.
• Handled inbound calls and scheduled bookings accurately and efficiently.
• Provided clear information and professional assistance to patients.
• Maintained confidentiality and followed NHS data handling protocols.

Customer Service Assistant at The Gathering Grounds (2013-01 – 2014-08)

• Delivered friendly and proactive customer service within a busy environment.
• Assisted customers with queries and ensured positive service experiences.
• Supported daily operations and maintained a welcoming atmosphere.

Customer Service Volunteer at DEAN Foundation (2013-01 – 2013-08)

• Assisted visitors and service users with enquiries and general support.
• Contributed to smooth service delivery and community engagement initiatives.
• Demonstrated reliability and professionalism in a voluntary capacity.

Customer Service Level 2 in Back to Work (2023-03 – 2023-03)

ICT Level 1 – OCR (2017-03 – 2017-03)

NVQ Level 1 in Retail Knowledge – Birmingham Metropolitan College (2013-02 – 2013-02)

Foundation in Business Studies – Joseph Chamberlain Sixth Form College (2001-09 – 2002-04)