Mohammed Jahad Miah

Experienced IT Technician professional with hands-on skills in first and second-line technical support, troubleshooting, device configuration management, hardware/software installation, Office 365, Windows Server, Active Directory, and Virtualisation.

Skilled in network management, network monitoring/maintenance, configuration with Routers, Switches, Wireless Access Points, Firewalls, DHCP and DNS, amongst other devices and protocols.

Proven ability in customer service, support, and customer relations.

First-class Bachelor’s graduate in Computer Networks and security and a Certified Cisco Network Associate (CCNA), looking to leverage my skills in an IT support engineer role or related.

Electronics Repair Technician - 04/2020 - Present:

• Administered technical assistance to customers on various devices, including computers, laptops, tablets, and mobile phones.

• Troubleshooting, repairing, and refurbishing devices to customer needs and satisfaction.
• Knowledge of and ability to use diagnostic tools for troubleshooting and grading.
• Offered hardware and software installations, including CPU, memory, and storage upgrades.
• Effectively engaged customers in sales transactions involving various products.
• Delivered personalized recommendations to customers based on requirements and preferences. Achieved 6 million eBay impressions, yielding a 0.5% click-through rate, 0.1% purchase rate, and 100% positive feedback.
• Provided after-sales support and warranty services, cultivating long-term relationships.
• Coordinated with suppliers for streamlined parts ordering, ensuring minimal customer wait time. • Maintained inventory by sorting, classifying, and organising spare parts for future use.
• Managed the entirety of the repair process, from customer interactions and diagnostics, to repairs, sales, and post-sales support. Showcased organizational and multitasking skills.

Visiting Demonstrator - Birmingham City University - 01/2021 - 07/2021:

• Collaborated closely with lecturers to elevate the Network Fundamentals module through dynamic engagement.

• Assisted in planning and delivering lab sessions that merged theoretical knowledge with hands-on practice, allowing students to work with and configure routers and switches.
• Delivered a range of teaching activities, including tutorials and interactive seminars.
• Offered thorough technical support to students, promptly addressing queries in class and extending assistance through online platforms and emails.
• Contributing to and reviewing teaching materials to ensure content and delivery methods meet learning objectives.
• Received positive accolades from both students and colleagues for creating an engaging learning environment.

Waiter - Restaurant, Banqueting Hall - Badshah Palace - 06/2018 - 08/2019:

• Engaged warmly with guests, ensuring a positive experience from their arrival.

• Shared valuable recommendations to guests to enhance guest satisfaction.
• Took orders accurately and efficiently, ensuring the specific requests and dietary restrictions were met with care and attention.
• Ensured comfort for guests throughout.
• Handled guest inquiries, concerns, and complaints professionally and promptly, aiming to resolve any issues to their satisfaction.
• Collaborated with colleagues and kitchen staff to ensure a seamless flow of food and beverages to the customers.
• Contributed to table management, including set-up, cutlery, glassware, and décor, to create an aesthetically pleasing dining experience.

First Class Graduate Honours BSc in Computer Networks and Security from Birmingham City Unviersity.

Cisco Certified Network Associate (CCNA) - Self-studying.