Trade Plate Driver / Vehicle Assessor - SB Vehicle Logistics Ltd
(2025-10)
- Conduct vehicle collections, deliveries and assessments while maintaining a high level of professionalism and customer service.
- Complete vehicle inspections accurately, identifying and recording vehicle condition, damage and relevant information.
- Demonstrate excellent time management and organisation when planning journeys and meeting collection and delivery deadlines.
- Communicate effectively with customers, dealerships and colleagues, adapting communication to different situations and requirements.
- Work independently and use initiative to resolve issues encountered during vehicle movements while maintaining safety and company procedures.
Assistant Manager - Gino's Pizza Parlour
(2015-02 - 2025)
- Supervised and supported staff on a day-to-day basis, helping to maintain high standards of customer service, food quality and operational performance.
- Developed strong leadership, delegation and team-management skills while working in a busy, fast-paced environment.
- Handled customer enquiries, complaints and difficult situations professionally, using problem-solving skills to achieve positive outcomes.
- Managed competing priorities, staff requirements and operational demands while working effectively under pressure.
- Developed commercial awareness through supporting stock control, cash handling, sales, ordering and general business operations.
Telesales & Customer Services / Onsite Coordinator - SJP Business Services – Maldives Division
(2011-04 - 2014-12)
Worked on a significant business proposal involving the Maldives Finance Minister regarding the removal of hotel waste from islands and its conversion into biofuel. The contract negotiations were successfully progressed in London following a three-day visit, culminating in an organised contract-signing event. Although the project was subsequently placed on hold due to government policy changes and a change of government, the experience provided valuable skills in negotiation, stakeholder management, planning, organisation and business development.
- Developed strong telesales, negotiation and customer relationship skills through dealing with clients and businesses at different levels.
- Coordinated meetings, appointments and business activities, developing excellent organisational and administrative skills.
- Assisted with the negotiation and development of a major business proposal involving waste management and biofuel production for hotels in the Maldives.
- Built professional relationships with senior stakeholders and demonstrated effective communication, negotiation and presentation skills.
- Managed multiple tasks and deadlines while ensuring information was communicated accurately between customers, colleagues and external stakeholders.
Customer Services / Collections - Cabot Financial
(2008-10 - 2011-03)
- Developed excellent communication and negotiation skills while dealing with customers regarding financial accounts and repayment arrangements.
- Handled sensitive and sometimes challenging customer conversations professionally, demonstrating empathy and patience.
- Used questioning, listening and problem-solving skills to understand customers' circumstances and identify appropriate solutions.
- Maintained accurate customer records and followed company procedures, confidentiality requirements and regulatory guidelines.
- Worked towards individual and team targets while maintaining a high standard of customer service.
Financial Customer Service Advisor - Yorkshire Building Society – Bradford - Bradford
(2005-02 - 2008-09)
- Provided professional face-to-face and telephone customer service relating to financial products, accounts and customer enquiries.
- Developed strong attention to detail when processing customer information, completing administrative tasks and maintaining accurate records.
- Explained financial information clearly and professionally, adapting communication to meet different customers' needs.
- Worked within established procedures and demonstrated an understanding of confidentiality, compliance and the importance of protecting customer information.
- Managed competing customer demands while maintaining accuracy, professionalism and a high standard of service.
Lane Patrol / Customer Service Representative - Hollywood Bowl – Bradford - Bradford
(2001-11 - 2005-01)
- Provided friendly and professional customer service in a busy leisure environment, dealing with a wide range of customers.
- Monitored bowling lanes and facilities, identifying problems quickly and taking appropriate action to maintain customer safety and satisfaction.
- Developed strong teamwork and communication skills while working alongside colleagues across different areas of the business.
- Handled customer enquiries and complaints calmly, using problem-solving skills to resolve issues effectively.
- Worked efficiently in a fast-paced environment while maintaining attention to detail and high standards of customer service.
Order Entry Clerk - Grattan PLC – Bradford - Bradford
(2001-08 - 2001-10)
- Accurately entered and processed customer orders while maintaining a strong attention to detail.
- Developed administrative and data-entry skills while working with customer and order information.
- Used computer systems effectively to update records and process information within required timescales.
- Worked to deadlines while maintaining accuracy and productivity in a busy office environment.
Customer Service Administrator - Cox Insurance – Bradford - Bradford
(2000-05 - 2001-06)
- Provided administrative and customer service support through telephone and written communication.
- Maintained accurate customer records and processed information efficiently and confidentially.
- Developed strong organisational skills by managing correspondence, customer enquiries and administrative tasks.
- Used effective communication and active listening skills to understand customer requirements and provide appropriate assistance.
- Worked as part of a team while managing individual responsibilities and meeting required deadlines.
