Mohammed Raheel

Friendly, hardworking and dedicated professional with experience in providing outstanding customer service in fast-paced environments. I pride myself to be skilled in communication, upselling, and handling customer concerns with professionalism. I am looking to contribute and strive in a team-oriented atmosphere and enhance my experience further.

I am seeking a dynamic role where I can use my set skills to provide exceptional service and contribute to a growing team. I pride myself on being responsible, ability to resolve complex issues and ensure I work to bring brilliant results to anything I do.

Sales assistant to Keyholder - Poundworld, One Stop - Perry Barr

(2017-02 - 2018-05)

Customer Service Skills Include

• Customer Interaction – Ability to engage with customers, understand their needs, and provide personalized recommendations or solutions.
• Problem Solving – Capable of addressing and resolving customer complaints or issues in a calm and efficient manner.
• Active Listening – Attentive to customer feedback and concerns, ensuring their needs are fully understood and met.
• Product Knowledge – Strong understanding of the store's products or services to provide customers with accurate information and suggestions.
• Conflict Resolution – Skilled in handling challenging customer interactions and finding amicable solutions to complaints or issues.
• Upselling and Cross-Selling – Ability to identify opportunities to suggest complementary products or higher-value options to increase sales.
• Meeting Sales Targets – Experienced in working toward individual and team sales goals, contributing to the store's overall performance.
• Promotions and Discounts – Knowledge of store promotions and discounts, able to communicate offers effectively to customers.
• Cash Handling – Comfortable with processing transactions, including handling cash, credit cards, and refunds accurately.
• Product Presentation – Ensuring that products are displayed in an attractive and accessible manner to increase customer interest and sales.
• Stock Management – Capable of assisting with stock replenishment, organisation, and keeping shelves well-stocked and neat.
• Inventory Control – Familiar with stock-taking processes, identifying low stock levels, and reporting discrepancies.
• Point-of-Sale (POS) System – Proficient in operating POS systems to process transactions and generate receipts.
• Visual Merchandising – Understanding of product placement and store layout to enhance customer experience and maximize sales.
• Store Cleanliness and Organisation – Ensuring the store is always clean, organised, and presentable to customers.

Digital Marketer - Crescent College - Birmingham

(2018-06 - 2019-07)

• Graphic Design – Basic design skills using tools like Adobe Photoshop, Canva, or Illustrator to create marketing materials, social media graphics, and ads.
• Video Marketing – Experience in producing and editing videos for campaigns, social media, and YouTube using software like Adobe Premiere Pro or Final Cut Pro.
• Branding and Positioning – Ability to develop a consistent brand voice, messaging, and positioning across digital platforms.
• Content Writing – Strong writing and copywriting skills for creating compelling content that drives engagement and conversions.
• Market Research – Ability to conduct research on industry trends, competitors, and consumer behavior to develop effective marketing strategies.
• A/B Testing – Skilled in conducting A/B tests to measure the effectiveness of marketing strategies and optimise campaigns.
• Data Analysis – Ability to analyse data from various digital marketing tools and draw actionable insights for decision-making.
• Adaptability – Staying up to date with the latest digital marketing trends, tools, and technologies, and adapting strategies accordingly.
• Teamwork – Effective in collaborating with cross-functional teams, including designers, developers, and content creators, to execute marketing strategies.

Customer Service - Rajput Cross & Bowling - Evesham

(2019-08 - 2020-03)

• Communication: Clear, polite, and effective communication with customers and colleagues.
• Active Listening: Ability to listen to customer needs and address concerns promptly.
• Problem-solving: Resolving issues quickly and efficiently, ensuring customer satisfaction.
• Empathy: Understanding and addressing customer concerns with compassion.
• Collaboration: Ability to work effectively with a diverse team, from kitchen staff to front-of-house.
• Flexibility: Adaptability to different roles or shifts, maintaining a positive attitude in a fast-paced environment.
• Multi-tasking: Handling multiple tables, orders, and tasks at once without compromising service quality.
• Attention to detail: Ensuring accuracy in orders, handling special requests, and providing high-quality service.
• Time management: Managing time effectively to ensure that orders are taken, processed, and served promptly.
• Meeting deadlines under pressure, especially during peak hours.
• Sales skills: Upselling menu items or promotions in a friendly, non-pushy manner.
• Recommending specials or drinks based on customer preferences.
• Cash handling & Data: Experience with handling cash, credit cards, debit cards and cash handling systems for processing payments. I have experience in working on both Microsoft Excel and Word.
• Physical Stamina: Ability to stand for long periods, carry trays, and move quickly in a busy environment.
• Cultural Sensitivity: Respecting and interacting appropriately with a diverse range of customers.

Warehouse Assistant - Amazon - Rugeley

(2020-03 - 2022-06)

• Inventory Management – Ability to track stock, perform stock counts, and use inventory management software (e.g., WMS).
• Order Picking and Packing – Proficient in retrieving products and preparing orders for shipment.
• Forklift Operation – Experienced in operating forklifts and other warehouse equipment (if certified).
• Shipping and Receiving – Skilled in processing incoming and outgoing shipments, ensuring accuracy and timeliness.
• Barcode Scanning – Familiar with using barcode scanners to track items in and out of inventory.
• Warehouse Safety – Knowledge of warehouse safety protocols and procedures, including lifting techniques and proper equipment usage.
• Computer Skills – Familiar with basic office software (Microsoft Office, Excel) and warehouse management systems.
• Loading and Unloading – Capable of loading and unloading products efficiently, ensuring no damage occurs.
• Stock Replenishment – Ensuring shelves are stocked and inventory levels are maintained.
• Attention to Detail – Ability to work accurately, ensuring orders are correct and stock levels are updated.
• Time Management – Efficiently managing tasks to meet deadlines in a fast-paced environment.
• Teamwork – Ability to collaborate with colleagues to achieve common warehouse goals.
• Problem-Solving – Able to identify and resolve any issues related to inventory or shipping quickly.
• Communication – Effective in both verbal and written communication to report issues or updates to supervisors.
• Adaptability – Able to quickly adjust to changes in inventory, processes, or warehouse technology.

Customer Service - Primark - Birmingham High Street

(2022-07 - 2024-12)

• Team Leadership – Ability to supervise, motivate, and guide staff to achieve store objectives and maintain a positive work environment.
• Staff Training and Development – Experienced in training new hires, providing feedback, and ensuring that the team is knowledgeable about products, policies, and procedures.
• Conflict Resolution – Skilled in handling customer and staff complaints, resolving issues calmly and effectively.
• Scheduling and Shift Management – Proficient in creating staff schedules, ensuring adequate coverage, and managing time-off requests.
• Performance Management – Ability to assess team performance, set goals, and implement strategies for improvement.
• Customer Interaction – Strong communication skills to interact with customers, understand their needs, and provide an exceptional shopping experience.
• Sales Support – Ability to guide the team to meet or exceed sales targets and upsell products effectively.
• Problem-Solving – Capable of addressing customer concerns and finding solutions quickly, ensuring customer satisfaction.
• Product Knowledge – Expertise in store products and services, allowing for efficient customer support and accurate recommendations.
• Inventory Management – Experienced in stock control, ordering, and ensuring products are well-organised and available for customers.
• Cash Handling and POS Systems – Proficient in handling cash, processing transactions, and using point-of-sale (POS) systems.
• Visual Merchandising – Knowledgeable in product display techniques to attract customers and drive sales.
• Store Maintenance – Ensuring the store is clean, organised, and adheres to health and safety regulations.
• Loss Prevention – Proficient in recognising and preventing theft or inventory loss through training, security procedures, and monitoring.

GCSE - George Dixon (2011-09 - 2016-08)

BTEC/A-Levels - South & City College (2016-09 - 2019-08)

Aston Uni