Mohammed Rahel Khan

I'm a calm, resilient professional with experience in complaint handling, hospitality, and private hire driving.

At Student Finance

England I handled 15+ complaints a day, making quick, fair decisions often with limited information. As a driver, I regularly manage conflict and difficult passengers, staying composed and dealing with it properly rather than reacting. I'm looking for a stable, structured role where I can put that judgement and calm under pressure to good use.

Private Hire Driver (Self-Employed) - StreetCars / Bolt

(2025-10)

• Consistently maintaining a 5-star service rating across thousands of trips
• Self-managing a 60–70 hour working week with zero-incident safety record
• Handling challenging customer situations with composure and professionalism
• Optimising routes and working patterns independently to maximise performance
• Working with vulnerable patients (StreetCars)

Customer Service Advisor - TelePerformance

(2023-05 - 2023-09)

• Resolved complex customer enquiries using internal CRM and case management systems
• Achieved consistently high QA accuracy scores on sensitive financial queries
• Demonstrated strong active listening to identify customer needs and provide tailored solutions
• Maintained professionalism and composure when handling distressed or frustrated callers

Senior Waiter - Valentino's Italian Restaurant

(2020-01 - 2023-08)

• Supervised and motivated a team of 5–10 staff during busy service periods of 80–90 covers
• Managed reservations, table coordination, and end-to-end service flow during peak periods
• Resolved customer complaints swiftly and professionally, maintaining high satisfaction
• Conducted full opening and closing operational checks, ensuring compliance and consistency

BSc - Business Management with Marketing - Liverpool John Moores University A Levels - PE, Applied Science - Rochdale Sixth Form College

GCSEs - Mathematics (4), English (4) - Kingsway Park High School