Mohammed salman Khaliq

Senior Product Manager

Talent

London, Greater LondonMember since November 8, 2023

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About

I am someone who is very passionate about delivering value for business and customers. Throughout my career, I have continuously strived to deliver exceptional results and drive growth. With 11 years of product management experience in both the telecom and retail industries, I have gained comprehensive knowledge and expertise in various markets, including B2C, B2B, and B2E.

This diverse experience has allowed me to develop a deep understanding of different customer needs and adapt my strategies accordingly.

In my previous roles, I have consistently delivered results by combining strategic thinking with a hands-on approach. I am skilled in leading cross-functional teams, collaborating with stakeholders, and defining product roadmaps that align with overall business objectives. I have a strong track record of executing successful product launches, driving revenue growth, and increasing customer satisfaction.

My dedication to continuous learning and improvement has played a crucial role in my success. I thrive in dynamic, fast-paced environments where I can apply my problem-solving skills and creative thinking to overcome challenges and drive innovation. I am highly analytical and data-driven, using metrics and market research to guide my decision-making process and ensure that every product decision is backed by solid insights.

Ultimately, my goal as a Product Manager is to deliver exceptional value to both the business and the end-users. I am genuinely passionate about creating products that make a difference and drive success

Experience

Tesco 2022 – Present

Senior Product Manager (Onboarding and Account Management)

My primary focus is on ensuring the smooth onboarding of new customers and maintaining strong relationships with existing customers by providing a personalised experience. My role is centered around driving customer loyalty and retention.

Successfully launched progressive registration process for Tesco My account, improving user experience and increasing onboarding efficiency.
Implemented Google reCAPTCHA to prevent bot attacks, ensuring the security and integrity of user accounts.
Led the launch of risk-based authentication, resulting in an increase in qualified login rates and reducing potential security threats.
Revamped the dashboard of Tesco My account, incorporating loyalty features and order status information to provide customers with a more personalised experience.

Lycamobile UK Ltd 2018 – 2022

Senior Product Manager

Own control over aligning existing and new products with the company’s vision. Contribute and coordinate product development with teams internally and externally by collaborating closely with digital teams including application development focusing on customer retention. Comprehend readiness of the market by brainstorming the competition products and building impactful NP.

Deliver product catalogue to the CSR and clarify the product-related Q&A as well as evaluate product competitiveness and daily metrics in highly vibrant low-cost market. Develop and implement the successful go-to-market strategy with pre- and post-product life cycle.

Achieved targeted goals by managing productsacross three horizonswith a customer base of about 5M.
Oversaw product operations in numerous countries with a team comprising 90 associates.
Improved operational efficiency by the leading end to end product development from concept to delivery for both B2C, B2B and B2E Markets.
Increased satisfaction in every step by integrating research and marketanalysis into the productrequirement pitch.
Enhanced customer base and reducedchurn by establishing and implementing numerousstrategies.
Ledthe development of the "Noroaming charges" project for 16 nations in Australia and Europe
Maximized overall performance by evaluating productswith engineering teams to ensureproduct optimization, improvement, and service concerns.

Product Manager 2015 – 2017

Directed entire BSS deliveries such as Tele sales portal, POS (point of sales), DSM (Distribution sales management System), CRM (customer relationship Management), ITG API (Information transfer gateway) integrations, and ETU (End user top-up systems). Providedeffective one-click solutiontele sales portal to reduce AHT in supply chain and optimized sales. Led legacy in North American Market by turning POCs into successful launch of instant payout system. Centralized the whole distribution model into one API integration systemby locking the tax Id’s of each retail door. Provided one of the best UI/UX POS for dealers which solves most of the customer queriesin one tool.

Acquired new customers which helped businessincrease new GrossAd’s every month by improving the ETU model.
Successfully Launched POS retailerApp and end-userAPP where 60% of the revenue generates.
Boosted MVNO market sharefrom 16% to 24% for the USA in Lycamobile in 2015.
Oversaw new POS and RTR systemsin the USA to drive revenue by 50%.
Ledinstant spiff system in US POS to increase activations and revenue by 40%.

Associate Product Manager 2013 – 2014

Streamlined the entire customer KYC process from commercials to deployment by collaborating with telecom regulations to implement regulatory fees and launched state-wise tax system in the North American Market. Succeeded with ML ops by targeting customers based on their needs which helped customersto retain longer.