Aviation and Airport Management Graduate
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A highly welcoming, motivated Aviation and Airport Management Graduate with solid Customer Service and a passion for success. I am efficient, and I do not hesitate to take lead in difficult situations. Whilst being an effective team player with great communication, interpersonal skills, and an interest for new experiences.
A refined proficient in Customer Care who is committed to giving a top-notch benefit, with experience and in retail, security and gathering work. Now looking to bring an array of customer service and administrative experience to a new and exciting challenge, making best use of my current skills whilst offering the opportunity of further development.
Customer Care Agent - Aviation Recruitment Agency
(2024-09 - 2025-12)
Through this job I had great customer service skills while being thorough and paying attention to detail. I improved on my ability to work with others while also understanding sensitivity being aware. I had to take care of customers who needed extra help while moving around the airport. This helped me with patience, active listening and communication skills and the ability to remain calm in stressful situations
Support Worker - Harmony housing
(2023-03 - 2023-06)
I have built Empathy, interpersonal and relationship building skills working this job and excellent problem-solving skills and ability to work in stressful situations to support venerable patients with mental illnesses which helped me build the ability to remain balanced and non-judgmental while listening to patients.
Warehouse Operative - GXO Logistics
(2022-09 - 2023-01)
In this job I had to report any damaged or missing goods to Warehouse Managers or Supervisors. I also had to Keep the warehouse environment clean and tidy. I followed workplace health and safety rules when handling goods, which also needed Physical strength, fitness, and dexterity, often lifted heavy packages, and working at elevated heights, this also developed my team building skills as I had to work with others in my team and built my ability to work in a fast-paced environment and ability to work effectively under limited supervision.
Delivery Driver - Amazon
(2022-05 - 2022-09)
I had to deliver great communication and customer service whilst maintaining good time management Adhering to company policies, procedures, and safety measures.
Production Operative - Randstad Solutions
(2021-01 - 2021-10)
As a production operative I had to work effectively as a team and efficiently to make sure the products/parts in the factory were made and completed on time. It helped me use my skills effectively in the fast environment. As well as following company safety measures, polices and procedures.
Sales assistant - JD Sports Fashion
(2019-09 - 2019-10)
In this job I was able to use and improve my communication skills when serving customers and handling returns and refunds. I worked as a team to handle, stock shelves, unpack deliveries and arrange displays. I dealt with changeling customers while being calm and worked well as a team.
Airport Cargo Handling - Birmingham Airport - Birmingham
(2019-05 - 2019-07)
While working at Birmingham airport I learnt to become adaptable and accept different roles and responsibility as well as working hard to meet deadlines on time. I operated the conveyor belts and forklifts whilst moving and carrying heavy luggage and packages. I worked with others as a team ensuring safety and following company policies and procedures.
Door Supervisor - Professional Security
(2017-04 - 2019-06)
When working for security companies I built strong relations with colleagues and others while delivering great customer service. Working with others I improved my skills by working as a team to ensure everything runs smoothly and successfully in multiple events. I worked in venues such as pubs, bars and nightclubs at the same time ensuring safety and following company policies. I dealt with challenging customers and complaints and was responsible for checking IDs for anyone entering.
Show Sec Security - Phoenix Security
(2016-06 - 2016-12)
Sales Advisor - AC Furniture
(2013-06 - 2013-07)
In this job I had to help make wardrobes to the best and quality at a high standard whilst learning the ability to handle work under pressure professionally and effectivity. As well as this I had to deliver outstanding customer service as part of a team and on my own.
Gym Supervisor - University College Birmingham
(2011)
Whilst studying in college I did work experience at a local gym and as gym supervisor where I was responsible to who came in and out of the gym. I built trust with my colleagues and made sure the equipment was clean and safe to use. Additionally, following polices and health and safety procedures.
BA (Hons) - Aviation and Airport Management - University College Birmingham (2016 - 2019)
Level 2/3 - BTEC Public Services - Solihull College (2012 - 2015)
GCSEs - Mosely School (2007 - 2012)
