Mohammed Sohail

As a Business Management with Finance graduate, I consistently demonstrate high standards of organisation, punctuality, and reliability—never late or absent. I proactively manage time by arriving early and preparing for shifts, building resilience through handling busy periods and changeovers. Taking ownership when needed, I have led teams and maintained productivity during periods of supervisor absence.

My experience in customer service at Spicy Hut Takeaway and other roles has strengthened my communication and teamwork skills. Confident in my adaptability and professionalism, I am ready to contribute as a reliable, flexible, and effective security officer on 12-hour day and night shifts. I hold a full SIA badge licence and have completed First Aid training, with my license valid until 17 September 2028.

Delivery driver - Dominos

(2025-09)

• Safely delivered hot, fresh Domino's orders to customers within set time targets, consistently meeting delivery performance standards.
• Used strong local area knowledge and navigation skills to plan efficient routes and minimise delivery times.
• Followed road safety and company policies at all times to protect customers, colleagues and other road users
• Worked effectively as part of a fast-paced team, communicating clearly with colleagues to prioritise orders and meet peak-time demand.

Customer Assistant (Work Placement) - Lloyds Banking Group, Halifax - Halifax

(2019-03 - 2019-03)

• I regularly applied communication and problem-solving skills to resolve customer issues, which helped me build resilience. By staying calm and adapting quickly in fast-paced and challenging situations, I gained valuable experience and improved my ability to deliver excellent service consistently.
• Responsible for handling customers' data when inputting information into the company database when they were creating a new account.
• Worked collaboratively in a team of 5, supporting colleagues and contributing to shared goals
• At Lloyds Banking Group, I demonstrated reliability through consistent punctuality and perfect attendance, ensuring I was always available to support the team. My dependable presence helped maintain smooth customer service operations and contributed to meeting daily targets effectively

Customer Assistant (Part-Time) - Spicy Hut Takeaway, Huddersfield - Huddersfield

(2017-11 - 2019-02)

• I Demonstrated excellent customer service skills over the phone when friendly taking orders from customers as well as making sure that this then liaised with the kitchen staff.
• I was working as part of a team of 4 individuals when catering to the needs of customers when preparing food for service.
• Quickly and efficiently served food to customers to ensure high customer satisfaction scores.
• I responsibly handled cash transactions taken from and given to customers. This was to make sure that they were given the correct change and so that the store manager could accurately calculate the weekly shop profits.
• I adhered to strict food preparation guidelines by ensuring that I washed my hands thoroughly before handling customer orders.
• Showed excellent time-management skills by making sure that I arrived early for shifts so that I had adequate time to prepare myself for the tasks at hand.

Customer Assistant (Work placement) - British Heart Foundation, Huddersfield - Huddersfield

(2017-10 - 2017-10)

• Friendly greeted customers that came into the store to ensure that they had a pleasurable shopping experience.
• As a team of 6 individuals, I made sure that customers were served quickly and efficiently.
• While the line manager was absent, I took ownership by leading the team, ensuring high standards of customer service and store presentation were maintained. I motivated colleagues, managed workflow efficiently, and promoted productivity during busy periods, demonstrating leadership and responsibility in a fast-paced retail environment.
• At British Heart Foundation, when the system was down, I managed orders manually and kept customers informed. After restoring the system, I promptly called customers to confirm and resolve their orders, resulting in excellent feedback and high customer satisfaction.

BA (Hons) - Business Management with finance - University of Huddersfield (2022-09 - 2025-06)

Accountancy and finance - University of Huddersfield (2020-09 - 2021-07)

BTEC Level 3 - Business - Kirklees College (2017-09 - 2020-07)

Maths, English, ICT - Salendine Nook High School (2012-09 - 2017-07)