Mohammed Syedul Islam

Dedicated customer-oriented, strategic-thinking Sales Professional with over 6 years of experience in building relationships, cultivating partnerships.

Experience in fraud detections and customer investigation. Financial experience of use internal system to enhance customer data or act on their request. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Banking Fraud Consultant - Nationwide Building Society - Northampton

(2025-08)

• Conducting extensive investigation into fraudulent activity on member accounts focusing in suspicious banking activity
• Contacted customers to verify suspicious activity
• Verified customer identity following KYC procedures
• Analyse suspicious transactions using internal fraud system detections
• Experience in General Banking - using internal system to monitor daily queries
• Experience in internal and outbound calling in high volumes
• Consistently exceeding KPI targets

Account Manager - Capital Spice Ltd - Northampton, Northamptonshire

(2024-01 - 2025-08)

• Actively improved Social Media management to improve the communication of the business operations.
• Grew number of customers by 50% in 2 Years Since Relocation.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
• Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
• Cultivated strong client relationships through proactive communication and problem-solving.
• Monitored and reported on key performance indicators to ensure efficient operations.

Banking Consultant - Barclays Partner Finance - Barclaycard - Northampton

(2021-08 - 2023-09)

• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Maintained positive, productive professional client relationships for continued loyalty and consistent investment.
• Positively influenced customer engagement through Barclays System and managed account.
• Warmly greeted customers to establish positive first impressions.
• Use of Barclays financial systems Appian, AS400 and Icenet to analyse customer data.
• Handled concerns and complaints with compassion and care, delivering positive outcomes.

Sales Negotiator - Travis Perkins - Northampton

(2020-02 - 2021-11)

• Managed customer accounts and customer relationships.
• Held daily check-ins with team members to set objectives and monitor progress.
• Established and adjusted selling prices by monitoring costs, competition and supply and demand.
• Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.

A-Levels - Economics - Malcolm Arnold Academy (2018-08)

A-Levels - Business - Malcolm Arnold Academy (2018-08)

A-Levels - English Language - Malcolm Arnold Academy (2018-08)