Mohammed Tawhid Uddin

Final-year Software Engineering student at De Montfort University with hands-on experience across retail, telecoms and technical customer support. I have developed a strong combination of technical capability, analytical problem-solving and communication through academic projects, leadership experience and roles, alongside representing and supporting students across the university. Alongside my degree, I have completed DMU's Lead and Inspire Programme with Amazon and I am currently part of the BrightER Futures Programme, where I am gaining employer mentoring, commercial insight and professional development with Leicester-based businesses.

I am particularly interested in how data, AI and cloud technologies can improve customer experience, forecasting and decision-making in large retail organisations, and I am eager to apply my technical foundation, customer insight and adaptability within Currys' Technology, Transformation and AI & Monetisation Graduate Programme.

Student Ambassador - De Montfort University - Leicester

(2025-11)

• Welcomed visitors at open days and events, building confident face-to-face communication skills
• Led campus tours and answered student questions clearly, sharpening my ability to explain complex information simply
• Managed registration and sign-in processes smoothly, showing strong organisation under pressure
• Signposted students to the right support services, using empathy to understand their individual needs
• Teamed up with other ambassadors to deliver flawless events, proving reliable teamwork
• Always represented the university brand professionally, reflecting personal responsibility

Telemarketing Ambassador - De Montfort University - Leicester

(2025-11)

• Made targeted calls to alumni using structured scripts, building confident phone communication
• Adapted my approach for each conversation, showing flexibility and quick thinking
• Updated call records accurately after every interaction, maintaining excellent data accuracy
• Listened carefully to alumni feedback and concerns, strengthening active listening skills
• Consistently hit daily and weekly call targets, proving self-motivation and focus
• Stayed calm during difficult calls, developing emotional resilience

Frontrunner Careers Internship - De Montfort University - Leicester

(2025-11)

• Helped plan and run careers workshops for students, building event coordination skills
• Gave feedback on CVs and applications, improving my coaching and written communication
• Collected and analysed feedback from sessions, gaining basic data analysis experience
• Created digital careers resources, using IT skills and creativity
• Suggested process improvements to careers staff, showing initiative
• Managed inbox enquiries professionally, perfecting email organisation skills

Customer Service Advisor - BSH UK & Ireland - Corby

(2023-05 - 2025-12)

• Handled appliance fault calls and emails efficiently, building clear communication under pressure
• Diagnosed technical issues using questioning techniques, developing analytical problem-solving
• Scheduled engineer visits with complete accuracy, showing strong planning skills
• Followed safety protocols during product recalls, proving risk awareness and compliance
• Calmed upset customers effectively, using empathy and emotional intelligence
• Recommended service plans confidently, growing commercial awareness

Customer Advisor - Three - Leicester

(2022-05 - 2022-10)

• Asked smart questions to understand customer needs, perfecting active listening
• Matched customers to the right phone plans, building product knowledge and solution skills
• Processed contracts and credit checks flawlessly, showing data accuracy
• Fixed technical handset issues patiently, developing troubleshooting ability
• Beat personal sales targets consistently, proving performance drive
• Maintained an engaging store layout, taking pride in presentation standards

Customer Assistant - Morrisons - Corby

(2020-03 - 2022-05)

• Helped customers find products quickly, delivering friendly service
• Replenished shelves efficiently during busy periods, staying organised
• Checked product quality and use-by dates carefully, maintaining high standards
• Responded fast to peak-time demands, working well under pressure
• Supported colleagues across departments flexibly, showing great teamwork
• Followed all store safety procedures consistently, proving reliability

BSc (Hons) - Software Engineering - De Montfort University (2023-09)

Level 3 BTEC Applied Science Medical Pathway - Applied Science - Tresham College (2018-09 - 2021-06)

Level 2 Applied Science - Applied Science - Tresham College (2018-09 - 2021-06)

Level 2 Award in Health and Safety in the Workplace - Health and Safety - Tresham College (2018-09 - 2021-06)

GCSE - General Education - Corby Business Academy (2013-09 - 2018-07)