Mohammod Hamim

A highly Motivated and hardworking individual, who has a track record of putting the customer first, developing people, delivering results, and achieving high customer service standards. Able to work accurately to deadlines, whilst fully focusing on providing excellent customer service at all times. Having a commitment to work to the best of my ability and always looking to address the client’s needs first. Looking for an exciting position in a busy organisation that offers lots of variety and challenging duties.

EMPLOYMENT HISTORY 

 NHS Test and Trace - SITEL Group 6/21 – 2/22 

• Calling contacts and advising them on what they need to do. 
• Can go through multiple scripts at a clear and understandable pace. 
• Collecting data and data entry. 
• Completed data security and safeguarding training. 
• Signposting the correct advice to the correct contacts. 
• Key understanding on multiple systems, such as InContact. 
• Handling customer enquiries and complaints. 
• Comforting and helping contacts that are needing assistance. 

Tesco warehouse operative – 05/18 – 09/18 

• Packing and loading items into cages and making sure that items are easily accessible. 
• Learning how to operate new machinery to carry out the tasks at hand with ease. 
• Working independently for long hours. 
• Examining the machine used to carry pallets before setting off, checking the ion powered forklift is safe. 

EDUCATION 

University of East London

Foundation level Business

2018

Newvic Sixth Form College

BTEC level 3 Business

2016

Stratford School Academy

9 A – C GCSEs including Math’s and English