Mohana Bramma

Dedicated and customer-focused professional with extensive experience in customer service, retail operations, sales, cash handling, and logistics support. Demonstrates excellent communication skills, strong attention to detail, and the ability to work efficiently in fast-paced environments. Proven track record of delivering outstanding customer service, managing operational tasks, and contributing positively to team success.

Operations Assistant at G1 Express (2023-01 – Present)

• Manage daily operational activities including customer service, sales, and logistics.
• Coordinate with colleagues to ensure smooth workflow and achievement of operational targets.
• Respond to customer enquiries and resolve issues promptly and professionally.
• Contribute to maintaining high levels of customer satisfaction and business efficiency.

Customer Service Assistant at Post Office (2020-01 – 2023-10)

• Delivered excellent customer service while processing postal and financial transactions.
• Maintained accurate cash handling and balancing procedures.
• Managed stock control and inventory records.
• Assisted customers with information and guidance on postal and financial products.

Customer Service Assistant at BP Fuel Service Station (2017-03 – 2020-08)

• Provided professional and friendly customer service in a busy retail environment.
• Managed fuel sales, stock replenishment, and inventory control.
• Maintained cleanliness, safety, and presentation standards.
• Worked collaboratively with team members to achieve business objectives.

GCE Advanced Level (A/L) – Sri Lanka (2012)

GCE Ordinary Level (O/L) – Sri Lanka (2009)