Mohanapriya Sadasivam

Experienced Administration and Accounts Executive with a proven track record in managing financial operations, customer care, and warehouse logistics. Demonstrated expertise in utilising accounting software to streamline processes, reduce processing times, and improve accuracy. Adapt to training and mentoring new employees to enhance team performance and productivity.

Skilled in order processing, barcode scanning, quality control inspection, and maintaining compliance with safety standards. Strong communication proficiency and computer literacy, including application development using Visual Basic. Career goals include leveraging extensive accounting experience to contribute to organisational efficiency and growth.

WAREHOUSE COLLEAGUE at NEW LOOK (2021-10 – 2022-10)

• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Executed online order fulfilment responsibilities efficiently.
• Performed e-commerce operations leveraging handheld scanning devices.
• Managed inventory levels in the warehouse, conducting regular stock checks to maintain accurate records.
• Participated in annual stock takes, contributing to accurate financial reporting.
• Trained new warehouse colleagues, sharing knowledge on operational procedures and safety practices.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Utilized handheld scanners to track merchandise movement and reduce inventory discrepancies.

ADMINISTRATION AND ACCOUNTS EXECUTIVE at SRI VISHAL ENTERPRISES – Cavinkare Products Distributor (2017-03 – 2018-05)

• Delivered presentations to management on account status, highlighting opportunities for growth and areas of concern.
• Utilised accounting software to streamline invoicing processes, improving accuracy and reducing processing times.
• Monitored debtor accounts and implemented effective collection strategies, significantly reducing average collection days.
• Developed and maintained strong relationships with clients, ensuring loyalty and repeat business through exceptional account management.
• Oversaw monthly closing processes, ensuring timely and accurate financial reporting in compliance with accounting standards.
• Assisted in training and mentoring new account executives to aid overall team performance.

CUSTOMER CARE OFFICER at AG PADMAVATHI'S MULTI-SPECIALITY HOSPITAL (2016-01 – 2016-11)

• Coordinated patient-doctor meetings as per the patient's preference and the doctor's availability.
• Trained and mentored new employees to maximize team performance.
• Spoke to customers in multiple languages to resolve problems and answer questions.
• Handled customer concerns and escalated major issues to the supervisor.
• Maximized customer engagement and satisfaction by delivering excellent customer service.
• Maintained clean, safe working environments to eliminate accident risks.
• Optimized team training and staff development.
• Facilitated communication between various departments, including Blood Bank, General Wards, and specialized units.

ADMINISTRATION EXECUTIVE at SHELTER SAFETY LOCKERS (2015-05 – 2015-12)

• Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
• Monitored email and post, directing communications to appropriate departments for efficient response.
• Supervised junior administrative staff, providing training and guidance to foster team development.
• Coordinated office maintenance and repairs, creating a safe and pleasant working environment.
• Operated copy equipment, printers, and other office machines to support staff with administrative ad hoc tasks.

ADMINISTRATION EXECUTIVE at BALAJI ELECTRONICS – LG SERVICE CENTRE (2012-05 – 2015-03)

• Managed the job schedules and communicated the same to the technicians.
• Using Microsoft Office and data entry skills to maintain accurate records.
• Using computer literacy, organizational abilities, and phone etiquette to handle various administrative tasks.

Master's in Business Administration in HR and Finance (2012)

Bachelor's in Corporate Secretaryship (2010)