Molly Armstrong

Admin Support professional with experience in healthcare administration, patient management, and office operations. Highly organised with excellent time management skills, capable of working under pressure while maintaining high standards of service. Proficient in NHS systems and Microsoft 365 applications. Strong team player with awareness of confidentiality protocols and wellbeing importance.

Admin Support - William Brown Centre - Manor Way, Peterlee, SR8 5TW

(2019-09)

In this role, I deal with patients who have chronic illnesses such as Asthma and Heart Disease to ensure their annual reviews are completed by the end of QOF (Quality and Outcomes Framework) year by arranging annual blood tests and investigations followed by telephone calls for the final review. I book baby immunisations to ensure they are fully up to date with the UK schedule. I update the safeguarding children's spreadsheet to add or remove children as needed and notify Management of changes for PDP meetings.

Office duties include telephone reception triage, scanning hospital letters, discharges and medication changes onto pharmacy admin. Daily tools used include SystmOne, NHS mail, Microsoft 365, Outlook, Word, Excel and PowerPoint. During staffing shortages, I stepped up to arrange staffing rotas to ensure all essential services were covered.

• Manage patient chronic illness annual reviews and QOF compliance
• Book and track baby immunisations against UK schedule
• Update and maintain safeguarding children's spreadsheet
• Perform telephone reception triage
• Scan and upload hospital letters, discharges and medication changes to pharmacy admin
• Proficient in SystmOne, NHS mail, Microsoft 365, Outlook, Word, Excel and PowerPoint
• Arranged staffing rotas during periods of staffing shortages
• Adapt quickly to new systems and procedures

GCSEs - General Education - Dene Comprehensive School (2014 - 2019)