Molly May

I am a confident, motivated, and caring 22 year-old with a strong passion for supporting young people and providing excellent service in fast-paced, people-centred environments. I'm energetic, ambitious, and take a mature, responsible approach to every task I undertake. I am reliable, punctual, and well-presented, with a genuine commitment to helping others reach their full potential.

Currently working term-time only as a full-time Learning Support Assistant, I am now seeking additional employment alongside my current role. I hold a full UK driving licence and am open to opportunities that allow me to continue developing both personally and professionally.

Learning Support Assistant - City College Plymouth - Plymouth

• Provide daily one-to-one and group support for students with a wide range of additional and complex learning needs, including those with high medical and behavioural support requirements.
• Administer and monitor medication, PEG feeds, and diabetes management safely and in line with medical protocols.
• Trained in manual handling, hoist use, suction, and epilepsy procedures, ensuring student safety and dignity at all times. Confident in personal care and supporting wheelchair users.
• Deliver personal care and emotional support, encouraging independence and confidence in every learner.
• Work collaboratively with teaching staff, therapists, and external agencies to create inclusive and adaptive learning environments.
• Assist with educational activities, enrichment sessions, and off-site learning experiences.
• Participate annually in the Duke of Edinburgh's Award (DofE) programme with students, supporting them through expeditions and skill-building activities.
• Recognised as a highly skilled and dependable support assistant, committed to continuous professional development and high standards of care.

Customer service practitioner Apprenticeship - City College Plymouth - Plymouth

(2022-01 - 2023-12)

• Gained experience in working in the education sector with strong communication skills via emails, telephone and in person with internal and external customers.
• Responsibility of looking after four curriculum lead development officers which look after different departments of the college.
• Proficient in Google, spreadsheets and databases.
• Attend training courses to build knowledge and confidence.
• Attend meetings, minute student disciplinaries and deal with situations as a first point of contact.
• Keep track of attendance, enrollments and exam results weekly.
• Work with deadlines on a daily basis which helped gain timekeeping skills.
• Built confidence and communication/customer service skills to pursue career in education.

Team Member - KFC

(2021-01 - 2022-12)

• Trained in many different sectors, front, middle and back of house.
• Understood the importance of policies and procedures within role and the company.
• Dealt with customers face to face, taking orders and providing best service.
• Dealt with complaints and feedback from customers and suggested improvements for the company.

Retail assistant - Poundland

(2020-01 - 2021-12)

• Gained excellent customer service skills.
• Trained in many different sections with understanding of the retail industry.
• Handled keys, counted money, opened and closed the store and promoted the business.
• Maintained a clean, organised inventory and curated displays of rotating seasonal clothes and accessories.
• Anticipated customer needs and provided high quality service while upholding brand standards and values to ensure customer satisfaction.
• Given opportunity to help open a brand new store in a different location with responsibility of looking after the Pep & Co department.
• Gained experience of how a business operates and becomes successful.

GCSE - Stoke Damerel community college (2014-01 - 2019-12)

Course - Hair and Beauty - City College Plymouth (2019-01 - 2020-12)