Account Director at eyekandy (2025-05 – Present)
- Act as the primary partner for all of eyekandy's entire client portfolio, strengthening the relationship while managing complete SaaS project delivery and roadmap ownership across high-value budgets.
- Cultivate and strengthen retail partner relationships, identify and pitch upsell opportunities for existing retailers in our Network and spearhead targeted outreach campaigns to drive brand engagement and business growth.
- Prepare and delivere comprehensive QBRs on high-priority accounts, providing actionable insights, performance metrics and strategic recommendations to strengthen client relationships.
- Own client-facing pricing and ROI analysis. Lead MSA, SOW and CR development.
- Forecase project budgets and reported on profitability, risk, and potential growth areas.
- Chair daily Scrums and sprint planning, expediting timelines and enabling team alignment.
- Broker alignment between internal tech and non-tech teams; collaborate across UX, creative, and dev teams to ensure quality outputs.
- Manage third‑party vendor contracts, improving delivery efficiency and reducing delays.
- Own software integration and syndication processes from internal and external standpoints.
Senior Project Manager at eyekandy (2023-09 – 2025-04)
- Acted as the primary partner for eyekandy's largest client, Intel.
- Offered both account and project management services to assigned clients.
- Assisted in retailer management by facilitating pitching calls to ensure Network retention.
- Delivered high‑value, fast-turnaround SaaS projects on time and within budget using Agile methods.
- Directed internal teams and led daily standups, improving resource utilisation.
- Supported product growth initiatives through collaborative planning and execution.
- Managed new hires and oversaw their onboarding and performance improvements.
Senior Project Manager at Jellyfish Group (2019-10 – 2023-08)
- Managed large-scale digital marketing projects; led global freelance teams to deliver key campaigns.
- Facilitated and lead client calls, collating stakeholder requirements and setting expectations.
- Oversaw contract & pricing development, achieving revenue targets while maintaining profitability.
- Managed new PMs and oversaw their onboarding and performance improvements.
- Appointed as Subject Matter Expert for SEO and Keyword Optimisation processes.
Reception Administrator at Liverpool Guild of Students (2018-09 – 2019-06)
- Handled office administration and customer service in a high‑traffic student environment.
Project Manager at Kern AG, Sprachendienste (2017-09 – 2018-08)
- Delivered full-cycle translation and interpretation services to private clients (German speaking role).
- Negotiated rates with clients and freelancers, managed delivery schedules and quality control.
- Compiled and analysed cash and credit reports.
- Proofread and translated official documents from German into English.
