Momi Hazarika

Customer Support Professional with 5+ years of experience in customer service, fraud risk management, and customer operations. Skilled in voice and email support, customer escalation handling, and issue resolution. Proven ability to deliver exceptional customer experiences while maintaining quality and compliance standards. Strong communication, problem-solving, and multitasking abilities.

Customer Service & Operations Executive – Fraud Risk Management at Flipkart (2025-03 – 2025-10)

• Reviewed customer return requests and processed cases as per SOP.
• Identified fraudulent activities and policy abuse.
• Investigated suspicious transactions to minimize financial losses.
• Ensured compliance with company policies and quality standards.

Customer Care Executive at HGS (Hinduja Global Solutions) (2019-12 – 2021-09)

• Handled customer queries and concerns efficiently through voice support.
• Provided high-quality customer support and ensured customer satisfaction.
• Maintained service quality and adhered to company guidelines.
• Resolved customer issues effectively and within turnaround time.
• Developed strong communication and interpersonal skills.

Assistant Teacher at Mar Ivanios Public School (2016-12 – 2019-09)

• Assisted in academic and administrative activities.
• Maintained student records and documentation.
• Coordinated with staff and parents for student development.
• Supported in organizing events and classroom activities.

Bachelor of Arts (Honours in Education) in Education – Dibrugarh University (2016)

Professional Diploma – PGDCA – Professional Academy (2017)

Higher Secondary (AHSEC) (2013)

HSLC (SEBA) (2011)